Soma Capital Portfolio Jobs

Customer Success Manager



Downers Grove, IL, USA
Posted on Friday, May 12, 2023
Albiware is growing our team! We are hiring a Customer Success Manager to partner with clients to drive adoption, manage business processes, and grow our business. This role is a balance of individual work within a highly collaborative team. You will be working directly with clients to maintain and grow existing relationships and will identify expansion opportunities to achieve negative net churn.

We’re a company that helps home service contractors grow and scale their businesses through our SaaS platform. We’re a team united by our shared values of integrity, curiosity, growth, social responsibility, and innovation.

Albiware is a venture-backed startup that has been growing at 30% month over month for the past 2 years.

This role at Albiware will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference.

If you’re a person who is driven by customer happiness and success, then this role is made for you.

You’re good at:
  • Collaborating with others to drive best practices
  • Working directly with teammates to achieve success
  • Communicating with fellow team members
  • Identifying opportunities for product expansion
  • Identifying and executing ways to increase the onboarding process

Extra awesome
  • You love inspiring others with enthusiasm
  • You have a never say never attitude
  • You have experience working at a tech company

What you’ll do

As Customer Success Manager, you’ll be responsible for:
  • Managing a team that is responsible for onboarding new customers and training their staff on how to use Albi effectively.
  • Identifying opportunities for onboarding efficiency, account expansion and revenue creation within our customer base.
  • Ensuring that the team is hitting benchmarks.
  • Optimizing our processes to ensure efficiency.

What you’ll need

The following experience is relevant to us:
  • At least 2 years of management experience.
  • At least 2 years of professional experience in Customer Success or Account Management.
  • Experience in building and maintaining strong relationships with customers.
  • A great track record of expanding revenue and mitigating customer churn.
  • Experience working closely with other functions like Marketing, Sales, and Product.
  • Excellent communication skills, a great listener.
  • Tech savvy and have experience implementing software on an account per account basis.
  • Experience working with customer communication tools like Intercom or Hubspot.

Why join us...

Working at Albiware can accelerate your career and give you the opportunity to work with world-class talent. We’re a team that loves what we do and we all thrive on our ability to make an impact. Many benefits come with working with us such as: health, vision, dental, PTO, 401K with matching.

Apply today by clicking Apply Now!

Job Type: Full-time

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off