Albiware is growing our team! We are hiring a Customer Success Manager to partner with clients to drive adoption, manage business processes, and grow our business. This role is a balance of individual work within a highly collaborative team. You will be working directly with clients to maintain and grow existing relationships and will identify expansion opportunities to achieve negative net churn.

We’re a company that helps home service contractors grow and scale their businesses through our SaaS platform. We’re a team united by our shared values of integrity, curiosity, growth, social responsibility, and innovation.

Albiware is a venture-backed startup that has been growing at 30% month over month for the past 2 years.

This role at Albiware will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference.

If you’re a person who is driven by customer happiness and success, then this role is made for you.

You’re good at:

• Collaborating with others to drive best practices
• Working directly with teammates to achieve success
• Communicating with fellow team members
• Identifying opportunities for product expansion
• Identifying and executing ways to increase the onboarding process
  
  

Extra awesome

• You love inspiring others with enthusiasm
• You have a never say never attitude
• You have experience working at a tech company
  
  

What you’ll do

As Customer Success Manager, you’ll be responsible for:

• Managing a team that is responsible for onboarding new customers and training their staff on how to use Albi effectively.
• Identifying opportunities for onboarding efficiency, account expansion and revenue creation within our customer base.
• Ensuring that the team is hitting benchmarks.
• Optimizing our processes to ensure efficiency.
  
  

What you’ll need

The following experience is relevant to us:

• At least 2 years of management experience.
• At least 2 years of professional experience in Customer Success or Account Management.
• Experience in building and maintaining strong relationships with customers.
• A great track record of expanding revenue and mitigating customer churn.
• Experience working closely with other functions like Marketing, Sales, and Product.
• Excellent communication skills, a great listener.
• Tech savvy and have experience implementing software on an account per account basis.
• Experience working with customer communication tools like Intercom or Hubspot.
  
  

Why join us...

Working at Albiware can accelerate your career and give you the opportunity to work with world-class talent. We’re a team that loves what we do and we all thrive on our ability to make an impact. Many benefits come with working with us such as: health, vision, dental, PTO, 401K with matching.

Apply today by clicking Apply Now!

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off