Customer Success Manager
Albiware
Administration
Downers Grove, IL, USA
Posted on Friday, May 12, 2023
Albiware is growing our team! We are hiring a Customer Success Manager to partner with clients to drive adoption, manage business processes, and grow our business. This role is a balance of individual work within a highly collaborative team. You will be working directly with clients to maintain and grow existing relationships and will identify expansion opportunities to achieve negative net churn.
We’re a company that helps home service contractors grow and scale their businesses through our SaaS platform. We’re a team united by our shared values of integrity, curiosity, growth, social responsibility, and innovation.
Albiware is a venture-backed startup that has been growing at 30% month over month for the past 2 years.
This role at Albiware will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference.
If you’re a person who is driven by customer happiness and success, then this role is made for you.
You’re good at:
As Customer Success Manager, you’ll be responsible for:
The following experience is relevant to us:
Working at Albiware can accelerate your career and give you the opportunity to work with world-class talent. We’re a team that loves what we do and we all thrive on our ability to make an impact. Many benefits come with working with us such as: health, vision, dental, PTO, 401K with matching.
Apply today by clicking Apply Now!
Job Type: Full-time
Benefits:
We’re a company that helps home service contractors grow and scale their businesses through our SaaS platform. We’re a team united by our shared values of integrity, curiosity, growth, social responsibility, and innovation.
Albiware is a venture-backed startup that has been growing at 30% month over month for the past 2 years.
This role at Albiware will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference.
If you’re a person who is driven by customer happiness and success, then this role is made for you.
You’re good at:
- Collaborating with others to drive best practices
- Working directly with teammates to achieve success
- Communicating with fellow team members
- Identifying opportunities for product expansion
- Identifying and executing ways to increase the onboarding process
- You love inspiring others with enthusiasm
- You have a never say never attitude
- You have experience working at a tech company
As Customer Success Manager, you’ll be responsible for:
- Managing a team that is responsible for onboarding new customers and training their staff on how to use Albi effectively.
- Identifying opportunities for onboarding efficiency, account expansion and revenue creation within our customer base.
- Ensuring that the team is hitting benchmarks.
- Optimizing our processes to ensure efficiency.
The following experience is relevant to us:
- At least 2 years of management experience.
- At least 2 years of professional experience in Customer Success or Account Management.
- Experience in building and maintaining strong relationships with customers.
- A great track record of expanding revenue and mitigating customer churn.
- Experience working closely with other functions like Marketing, Sales, and Product.
- Excellent communication skills, a great listener.
- Tech savvy and have experience implementing software on an account per account basis.
- Experience working with customer communication tools like Intercom or Hubspot.
Working at Albiware can accelerate your career and give you the opportunity to work with world-class talent. We’re a team that loves what we do and we all thrive on our ability to make an impact. Many benefits come with working with us such as: health, vision, dental, PTO, 401K with matching.
Apply today by clicking Apply Now!
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off