Soma Capital Portfolio Jobs

Account Manager



Sales & Business Development
Downers Grove, IL, USA
Posted on Thursday, July 20, 2023
Albiware is growing our team! We are hiring a Customer Success Manager to partner with clients to drive adoption, manage business processes, and grow our business. This role is a balance of individual work within a highly collaborative team. You will be working directly with clients to maintain and grow existing relationships and will identify expansion opportunities to achieve negative net churn.

We’re a company that helps home service contractors grow and scale their businesses through our SaaS platform. We’re a team united by our shared values of integrity, curiosity, growth, social responsibility, and innovation.

Albiware is a venture-backed startup that has been growing at 30% month over month for the past 2 years.

If you’re a person who is driven by delivering results for customers and thrive in a fast pace environment this is a perfect position for you. Be sure to read on!

You’re good at:
  • Strong and Clear Written and verbal communication
  • Strong empathy for customers and their success.
  • Desire for committing over delivering and following up with customers to make sure they’re successful
  • Problem solving and analyzing data to gain clear insights to improve customer success.
  • Managing your work and collaboration in a highly organized and proactive fashion.
  • Communicating brand/products effectively and clearly to the market and internal customers

Extra awesome
  • You love inspiring others with enthusiasm
  • You love connecting with people
  • You have experience working at a tech company

What you’ll do

Account Manager, you’ll be responsible for:
  • Providing customer onboarding support for the first 100 days of their journey.
  • Producing and conducting Executive Business Reviews; building engaged relationships with clients to ensure Albiware is supporting every client in their business goals.
  • Focusing on monitoring customers at risk of churning.
  • Drive true value for customers and report on it.
  • Acting as a liaison between internal teams to ensure customer needs are being met.
  • Keeping consistent and organized documentation on our customer relationship
  • Being a trusted advisor, thought leader, and subject matter expert to customers in relation to Albiware’s product.

What you’ll need

The following experience is relevant to us:
  • 3+ years of experience in environments with preference for customer success, account management, sales development, or consulting background.
  • Experienced with online tools (ie: Google docs, sheets, Trello, Zoom, GoToWebinar)
  • History of meeting and exceeding customer expectations
  • Excellent communication, organizational, and analytical skills
  • Extremely comfortable engaging with customers to ensure their success
  • Experience working with a team across multiple disciplines

Why join us

Working at Albiware can accelerate your career and allow you to work with world-class talent. We’re a team that loves what we do, and we all thrive on our ability to make an impact. There are many benefits that come with working with us such as: 401K , Health Vision and Dental, PTO, and much more!

Apply today by clicking Apply Now!