Albiware is growing our team! We are hiring a Customer Success Manager to partner with clients to drive adoption, manage business processes, and grow our business. This role is a balance of individual work within a highly collaborative team. You will be working directly with clients to maintain and grow existing relationships and will identify expansion opportunities to achieve negative net churn.

We’re a company that helps home service contractors grow and scale their businesses through our SaaS platform. We’re a team united by our shared values of integrity, curiosity, growth, social responsibility, and innovation.

Albiware is a venture-backed startup that has been growing at 30% month over month for the past 2 years.

If you’re a person who is driven by delivering results for customers and thrive in a fast pace environment this is a perfect position for you. Be sure to read on!

You’re good at:

• Strong and Clear Written and verbal communication
• Strong empathy for customers and their success.
• Desire for committing over delivering and following up with customers to make sure they’re successful
• Problem solving and analyzing data to gain clear insights to improve customer success.
• Managing your work and collaboration in a highly organized and proactive fashion.
• Communicating brand/products effectively and clearly to the market and internal customers
  
  

Extra awesome

• You love inspiring others with enthusiasm
• You love connecting with people
• You have experience working at a tech company
  
  

What you’ll do

Account Manager, you’ll be responsible for:

• Providing customer onboarding support for the first 100 days of their journey.
• Producing and conducting Executive Business Reviews; building engaged relationships with clients to ensure Albiware is supporting every client in their business goals.
• Focusing on monitoring customers at risk of churning.
• Drive true value for customers and report on it.
• Acting as a liaison between internal teams to ensure customer needs are being met.
• Keeping consistent and organized documentation on our customer relationship
• Being a trusted advisor, thought leader, and subject matter expert to customers in relation to Albiware’s product.
  
  

What you’ll need

The following experience is relevant to us:

• 3+ years of experience in environments with preference for customer success, account management, sales development, or consulting background.
• Experienced with online tools (ie: Google docs, sheets, Trello, Zoom, GoToWebinar)
• History of meeting and exceeding customer expectations
• Excellent communication, organizational, and analytical skills
• Extremely comfortable engaging with customers to ensure their success
• Experience working with a team across multiple disciplines
  
  

Why join us

Working at Albiware can accelerate your career and allow you to work with world-class talent. We’re a team that loves what we do, and we all thrive on our ability to make an impact. There are many benefits that come with working with us such as: 401K , Health Vision and Dental, PTO, and much more!

Apply today by clicking Apply Now!