Short summary of role & responsibilities

We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration contractors with the technology they need to scale and grow their businesses.

Recently voted a Top 10 Start-up in Chicago by LinkedIn and a Top Start-up by BuiltIn, as a Y Combinator-backed company, this is an exciting time to be joining our team as we embark on this next stage of accelerated growth, opening up incredible opportunities for our people to thrive and expand their careers.

As a Customer Success Onboarding Manager, you'll be the trusted advisor and first point of contact for new customers as they onboard and adopt our platform. You'll guide users through initial setup, training, and long-term value realization—ensuring they not only use the product but love it. You'll play a critical role in building lasting customer relationships, driving adoption, and uncovering opportunities for expansion.

• Be the first face of Customer Success for new clients—guide them through onboarding, product setup, and training.
• Ensure customers fully adopt the platform and leverage it to achieve their goals
• Manage and efficiently work through Onboarding pipeline across several customer segments
• Identify opportunities for upselling and cross-selling additional products or services.
• Respond quickly and thoughtfully to customer inquiries or concerns—ensuring clients feel heard, supported, and valued.
• Collaborate cross-functionally with Product, Sales, and Support teams to ensure smooth customer experiences.
• Continuously optimise and improve the Onboarding experience for customers through pro-active initiatives

• 2-4 years of experience in customer success, account management, or a similar client-facing role.
• Previous experience in SaaS or tech-based environments.
• Strong communication skills, with the ability to build relationships with diverse stakeholders.
• A customer-first mentality with a passion for ensuring client satisfaction and product adoption.
• Problem-solving skills with the ability to manage complex situations effectively.
• Experience with CRM tools (HubSpot or similar platforms).
• Ability to manage multiple accounts and priorities in a fast-paced environment

We're driven by purpose, fueled by high energy, and backed by venture funding. We're unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating which is why we are an In-Office first organization requiring our teams to be at our Oak Brook office 4 days a week.

We offer a generous compensation package which includes;

• Good balance of personal autonomy and team collaboration on projects
• Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems
• Be in an environment where your input is highly valued and personal growth is prioritized.
• Interesting and challenging work.
• Competitive Salary
• Generous PTO.
• Medical, dental, and vision insurance coverage.
• Regular team events and off-sites.
• Equipment budget - everything you need to do your best work
• Continuing education, mentoring, and career development opportunities
• 401K Plan + Matching.

Your journey is your own, and we're here to help you thrive, no matter your starting point.