We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration contractors with the technology they need to scale and grow their businesses.

Recently voted a Top 10 Start-up in Chicago by LinkedIn and a Top Start-up by BuiltIn, as a Y Combinator-backed company, this is an exciting time to be joining our team as we embark on this next stage of accelerated growth, opening up incredible opportunities for our people to thrive and expand their careers.

We're looking for an Enterprise Customer Success Account Manager (ECSAM) who's equal parts road warrior, strategic trainer, and empathetic problem-solver. In this role, you'll serve as the face of our product for large enterprise clients, driving adoption and ensuring long-term success across dozens of locations.

You will travel frequently (up to 75% of the time), helping field and frontline teams successfully adopt our platform and turn tech skeptics into confident users. This is a critical, high-impact role that bridges enterprise strategy with ground-level execution.

• Lead Onsite Trainings: Own and deliver scalable, effective trainings to onboard and activate new users across enterprise client locations.
• Design Training Syllabi: Build and adapt modular training programs that work for 1:1 and 1:many sessions.
• Activate Pipeline: Drive user adoption across accounts to unlock revenue tied to activated users and locations.
• Customer Health Checks: Run regular CSAT assessments and product usage check-ins to measure product satisfaction and uncover blockers.
• Stakeholder Engagement: Develop strong, trust-based relationships with both corporate decision-makers and local field leaders.
• Feedback Loop: Partner with enterprise stakeholders to coordinate rollouts and deliver strategic feedback loops to internal teams.
• Travel Smartly: Prioritize visits for maximum impact and efficiency while staying connected virtually between trips.

• 7+ Years of Experience: Proven success in customer success, enterprise account management, or field enablement—especially in SaaS or tech solutions with a training component.
• Experience Training Blue-Collar Teams: You've trained field staff, technicians, or job-site teams on new technology and know how to make it relevant and easy to adopt.
• Enterprise Client Savvy: Comfortable navigating complex, multi-site organizations and aligning stakeholders from corporate HQ to local branches.
• Training & Enablement Skills: Strong instructional design and facilitation background—you can build, refine, and deliver training that sticks.
• Relatable Communication: You connect with everyone—from frontline crews to executive sponsors—with clarity, empathy, and confidence.
• Resilience & Positivity: You handle objections with grace and maintain a calm, upbeat presence, even in challenging or skeptical environments.
• Highly Organized: Strong self-management and planning skills—you thrive in a remote role with heavy travel.

We're driven by purpose, fueled by high energy, and backed by venture funding. We're unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating which is why we are an In-Office first organization requiring our teams to be at our Oak Brook office 4 days a week.

We offer a generous compensation package which includes;

• Good balance of personal autonomy and team collaboration on projects
• Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems
• Be in an environment where your input is highly valued and personal growth is prioritized.
• Interesting and challenging work.
• Competitive Salary
• Generous PTO.
• Medical, dental, and vision insurance coverage.
• Regular team events and off-sites.
• Equipment budget - everything you need to do your best work
• Continuing education, mentoring, and career development opportunities
• 401K Plan + Matching.

Your journey is your own, and we're here to help you thrive, no matter your starting point.