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Senior Pharmacy Compliance Specialist, Policy & Training

Alto Pharmacy

Alto Pharmacy

Posted on Tuesday, July 2, 2024

Alto Pharmacy is a full-service, digitally-powered pharmacy that makes it simple to live your healthiest life by providing an easier, more supportive and more affordable pharmacy experience. We’re redefining what a pharmacy can do, with fast and reliable prescription delivery, tools like treatment reminders and medication bundling, direct access to care specialists, and support with insurance and cost savings. By focusing on the person behind the prescription, our model boosts adherence, improves health outcomes, and keeps our customers returning month after month. Learn more at

Alto Pharmacy is seeking a Senior Pharmacy Compliance Specialist to be a general resource for all pharmacy and healthcare compliance matters. You will be responsible for Alto Policy and Procedure governance, including the creation, revision and storage of all Alto Pharmacy policies and procedures. You will track and assist in the creation of all employee training and education and be a champion for compliance training and a good-will ambassador for the Alto compliance program. You will help assign role-based compliance curriculum and underscore the importance of proper and up-to-date compliance training completion as well as discipline for non-compliance. You will help establish URAC, NABP, and ACHC accreditation and advise the business when policies and practices affect these accreditations. You will also be expected to advise the business on general pharmacy compliance matters that affect our day-to-day operation, including but not limited to controlled substance laws, multi-state pharmacy licensing and shared services.

Accelerate Your Career as You

  • Help maintain Alto Pharmacy’s compliance program as you:
    • Select a compatible learning management software (LMS) to house and track all compliance and general training
    • Develop and maintain our compliance training program
    • Work with Human Resources to establish role-based curriculum
    • Assist Human Resources in recommending discipline for non-compliance
    • Be a champion and good-will ambassador for our Ethics and Compliance program
    • Be the primary gatekeeper for Alto’s ethics and compliance hotline.
    • Act as Alto’s accreditation in-house expert
    • Establish a policy and procedure governance program
    • Help select software that houses all Alto policies and procedures
    • Gain stakeholder input for all existing and new policies and procedures
    • Perform a gap analysis and help create any missing or obsolete policies or procedures
    • Act as a general resource for pharmacy compliance matters that affect daily operation at Alto
  • Work interactively with cross-functional teams to achieve company business and compliance goals/objectives.
  • Stay abreast of evolving regulatory and industry standards that are relevant, and ensure that appropriate action is initiated and communicate these trends to applicable personnel.

A Bit About You

Minimum Qualifications:

  • PharmD or BS in pharmacy
  • Licensed pharmacist in good standing in at least one jurisdiction
  • Experience in monitoring training and education using an LMS
  • Experience in policy management and governance
  • Familiarity with ethics and compliance hotline management
  • Strong knowledge of URAC/NABP/ACHC accreditation requirements and how to obtain and renew accreditation
  • 3-5 years of experience in pharmacy or healthcare compliance
  • Strong positive attitude, good work ethic, sound clinical acumen and empathy for our patients
  • Extremely organized, analytical, adept at prioritizing, and detail oriented
  • Scrappiness and resourcefulness, and excited about working in a fast-paced, rapidly growing environment
  • Ability to build and scale efficient operations
  • Understands how software can be used to improve business processes
  • Positive and energetic, and uses opportunities to go above and beyond to wow patients.
  • Excellent computer organizational skills including experience with all Google Apps, and database applications
  • Ability to act effectively as a member of a team to resolve problems.
  • Excellent oral and written skills
  • Strong interpersonal skills

Preferred Qualifications:

  • CHC accreditation from the HCCA
  • Knowledge of multi-state pharmacy operations
  • Knowledge of the shared services pharmacy model
  • Pharmacy licensing knowledge

Additional Physical Job Requirements

  • Read English, comprehend, and follow simple oral and written instructions. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Assessing the accuracy, neatness and thoroughness of the work assigned.
  • Communicating with others to exchange information. Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
  • Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
  • Frequent repeating motions required to operate a computer that may include the wrists, hands and/or fingers.
  • Sedentary work: Sitting most of the time, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Walking & standing are required occasionally.

Salary and Benefits

Salary Range: $133,600 - $167,000

Commission Eligible: No

Equity Eligible: Yes

Travel: Yes/No - Required up to 10% of the time

Location Requirement: Employment at Alto is limited to individuals residing in the following states: California, Connecticut, Colorado, Florida, Nevada, Illinois, New York, Kansas, Texas, Maryland, Washington (WA), Missouri, New Jersey, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Wisconsin.

Employment Requirement: Applicants must be authorized to work for any employer in the U.S. At this time, Alto is unable to sponsor or take over sponsorship of an employment Visa.

Benefits: Full-time: Medical, Dental, Vision, 401(k), Group Life, AD&D, Employer paid STD/LTD, generous PTO and parental leave.

Application deadline: July 15, 2024


Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

To learn about Alto's privacy practices including compliance with applicable privacy laws, please click here