This is a full-time role for a Customer Success Manager at AppX (YC S21). The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer data, retaining customers, building relationships, and providing exceptional customer service on a day-to-day basis.

Day to Day

Establish clear client retention goals
Process milestones for the clients and employees to work toward
Assist customers with setting up and navigating programs or software
Promote the value of the product
Upsell services and products with the brand image
Promote value through customer experience
Assist in creating training courses and educational materials
Review customer complaints and concerns and seek to improve the customer experience

Role Requirements

Prior work experience as a Customer Success Manager or similar role with an E-Learning or Ed-Tech industry.
Exceptional ability to communicate and foster positive business relationships
Technical skills required, as they relate to the use of the product or service
Accountability and personal organization are essential
Experience in managing a diverse group and training each according to company standards
Must be fluent in English, Hindi and Regional Language of your base city
Education background- Min B.tech/BE/BSC

At Appx, we aim to make the journey smoother and more rewarding by equipping creators with the right technology and support to thrive in the digital landscape.

How far we’ve come:

5000+ Creators
150+ countries served
6 crore+ end users enrolled
10 lakh+ live streams per year
1000 crore+ earned by creators
Featured on Times Square, NY

You can read more about the company here- https://www.appx.co.in/

Find this role relevant? Write us with your cv at sahil.kumar@appx.co.in

Apply now

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