Atlas is building an all-in-one customer support platform with a focus on a customer-centered experience. We're YC W22-backed and have raised $5.6M from top founders and angels. Our product consolidates customer interactions, including support tickets, product events, and session recordings, into a unified timeline, reducing time spent switching between tools. We’re remote, scrappy, and looking for someone who is just as ambitious to help us shape the future of support.

🏆 Responsibilities

• Research and write detailed product specs for new features and products.
• Make strong business cases for or against proposed features by analyzing impact, effort, and alignment with business goals.
• Respond to customer questions and feature requests on behalf of the founders, ensuring a smooth communication flow between customers and the team.
• Assist new customers with onboarding, ensuring they understand the full value of Atlas and are set up for success.

💪 Requirements

• Scrappy, independent, and hardworking, with a passion for driving product development.
• Smart, with a strong desire to learn and continuously improve.
• Experience working at a startup, ideally with some hands-on time in product management.
• Ability to prioritize and make decisions with limited information and tight timelines.

🤩 Nice to Have

• Great bedside manner: You're empathetic and can handle customer interactions with grace and humor.
• High caffeine tolerance: We move fast, and coffee helps.
• Lucky: You seem to be in the right place at the right time more often than not.
• Wins a lot: You have a track record of success, whatever that means to you.

🎁 Benefits

• you’ll have a high impact on the direction and outcome of Atlas
• work with a driven, highly skilled team where you can learn and improve your own skills rapidly
• remote work: work from anywhere you’d like

At Atlas, we’re not just building a product—we’re shaping the future of customer support. If you’re looking for a high-impact role where your contributions directly influence our success, we’d love to hear from you.