Soma Capital Portfolio Jobs

Solutions Engineer



San Francisco, CA, USA · Remote
Posted on Tuesday, April 23, 2024

About CommandBar

CommandBar is a platform for helping software companies make their software easier to use.

How many times have you been frustrated by software? Maybe you didn’t know how to make the software do what you wanted. Maybe you had to wade through pages and pages of support documentation — or stay on hold with a chatbot — to figure something out. Or maybe the software you were using took 12 clicks to do something basic.

CommandBar makes any software product simpler, faster, and personalized. We do this by enabling product teams to embed a collection of widgets inside their products that can proactively guide users and react to what they seem interested in.

Today, CommandBar serves forward-thinking SaaS companies like Gusto, Hashicorp, Netlify, Freshworks, and AngelList.

Despite our scale, we're a tiny team today that's just beginning to grow, which means tons of opportunities to do trajectory-altering work. If you're inspired to upgrade how humans use software, come join!

Why CommandBar?

You’re probably really talented. Why should you take your talents to CommandBar? Here are reasons we think working with us is uniquely high impact — on the world and your career.

  • Our ratio of impact on the world is high (and we intend to keep it that way).

  • There is a lot of room to grow and lead teams (if you’re into that) as we scale. A lot of the roles that we are hiring for are the first in the function so you’ll need to bring 0 to 1 energy.

  • We're on the forefront of new technologies, including new developments in AI (which we use heavily to power our product).

  • The team we’ve assembled so far is world-class — talented, curious, kind, and obsessed with building delightful, fast, simple software.

The main reasons for joining CommandBar are belief in our product and the opportunities for growth described above. That said, our benefits are pretty sweet 🙂 Overall, we believe in benefits that respect individual choice and reflect the fact that optimizing your life outside of work leads to better performance at work.

The salary range for this role is $90,000 - $120,000

Our benefits include:

  • Flexible PTO with a 3 week minimum

  • Fully covered medical, dental, and vision insurance for you, and 50% for your dependents

  • 12 weeks parental leave for all parents

  • 401k with matching

  • A learning and development budget

  • A generous 'Make Your Life Easier' stipend

  • A home office budget

  • 2x/year all together including 1 onsites at our office in San Francisco and 1 offsite at a fun 🌴 location!

Solutions Engineer @ CommandBar

As one of the first points of contact with our prospective customers, you will provide exceptional technical assistance and support for our customers during their sales and customer journey at CommandBar. You will work closely with our Sales, Customer Success, and Engineering teams to architect the successful deployment of CommandBar within our Customers' products while diagnosing and resolving customer issues, improving product functionality, and contributing to the growth of our start-up. You’ll also be partnered with our Support Engineer, Matthew, and will tackle challenges and requests together.

You will own end-to-end customer onboarding at CommandBar including:

  • Architecting the deployment of CommandBar - you’ll work with customers from the sales evaluation to fully onboarded. You’ll leverage your knowledge of the product to partner with the Sales team to understand each prospect’s technical needs and scope our fit in their current tech ecosystem. During onboarding, you will work with Customer Success to ensure a seamless implementation.

  • Understanding our customers' technical needs - you’ll collaborate with our engineering and product teams to increase our ability to implement quickly and support our growing number of customers.

  • Supporting our customers - you’ll provide customers with the required resources to set them up for success and realize real value from CommandBar. You’ll serve as a trusted advisor who helps customers navigate blockers to end-user deployment.

  • Identifying bottlenecks and streamlining the onboarding process - you’ll build processes and documentation that allow customers to accelerate their time to value and support our internal teams with their external communication about our capabilities and future roadmap.

  • Serving as a subject matter expert - you’ll live and breathe delighting users and make software actually easier to use. You’ll report internally on trends, customer stories, and common issues & complaints you are seeing.

What will help you succeed?

  • Work Experience

    • 2+ years in a sales/solution/customer engineering role (or equivalent customer-centric technical role)

  • Strong technical skills: Our customers have a wide variety of engineering stacks, and you’ll be responsible for quickly understanding their architecture, asking good questions, helping them set up CommandBar, and debug their implementation.

    • Full stack experience: Previous experience working with fullstack applications, either debugging them or contributing code to them.

      • Frontend fluency: Most of our product is built in Javascript (React) and many of our technical customers use our Javascript SDK. You’ll be helping them set up SDK calls and expose certain state variables to CommandBar.

      • Backend proficiency: Some features can involve setting up basic API endpoints, and having a good understanding of backends work will be helpful.

    • Strong debugging and problem-solving skills: You should be able to think on your feet and troubleshoot effectively under pressure.

    • Excitement about learning new frameworks and leveling up your technical skills! This role is an amazing opportunity to get a sneak-peak into how many great software companies build their products and you’ll be working together with world-class engineers.

  • Comfort providing support across multiple channels

    • Today, we mainly use Slack to support our customers and use systems to organize and track their requests alongside email and in-app chat.

    • You’ll be expected to join and potentially lead virtual calls with customers and prospects. You should be comfortable asking questions to support your efforts to identify and resolve blockers

    • We also use Linear and GitHub for ticket and code management. You’ll want to be comfortable with browser dev tools, digging into our codebase and code sandboxes.

  • Strong written communication skills, especially about technical issues

  • A sense of urgency and good prioritization skills

  • Excitement about what we’re doing at CommandBar and the idea of supporting worldclass software companies excite you :)