About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Team

Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.

About the Role

We are seeking a hands-on, highly-motivated builder with deep expertise in GTM operations & systems. This will not be a systems administrator role in which you do what you’re told. You will design, build and optimize Decagon's GTM technology infrastructure from the ground up, own critical parts of our operating rhythm and work directly with our senior leaders to drive initiatives. This is a high-impact position to shape the GTM infrastructure of a category-defining AI company.

We believe in building together and fast. This is a fully in-office role is based in our San Francisco or New York office 5 days a week.

In this role you will

• Chart a vision for a best-in-class GTM systems architecture (CRM, enrichment, sequencing, billing), ensuring all processes are integrated for real-time data flow and constant change

• Architect and lead Salesforce re-configurations and optimizations for full-funnel execution, flexible reporting and maximum efficiency for the field

• Identify opportunities for automation across our playbook and processes, employing the most innovative technologies on the market

• Partner with leaders across GTM to align systems that scale with our business priorities and ensure seamless cross-functional data flow

• Deliver actionable reporting and dashboards in Salesforce and other data visualization tools with predictive insights

• Design and oversee system integrations and automated workflows to reduce manual effort and ensure alignment across tools & platforms

Your background looks something like this

• 6+ years of experience in revenue operations, business systems or equivalent role

• Deep knowledge of Salesforce, with experience building custom objects, complex workflows, validation rules and integrations with other tools

• Proficiency with process automation tools and data visualization/reporting platforms

• Hands-on experience standing up GTM tools and driving adoption with field teams
  

Benefits

• Health, dental, and vision insurance

• Take what you need vacation policy

• Career growth opportunities within a fast-growing AI company
  

Compensation

$195,000 - $265,000 + Equity

Compensation Range: $195K - $265K