About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

Decagon is a premier, fast-growing AI company operating at the intersection of enterprise SaaS, security, and regulation. We are shaping the future of enterprise AI and looking for thoughtful, smart, communicative lawyers to build the legal function from the ground up. If you are an experienced Commercial counsel who wants who enjoys working as a trusted partner to teams across Sales, Security, Product, and Leadership, we want to talk to you. Come play a pivotal role in accelerating revenue, protecting the business, and building scalable legal infrastructure.

In This Role You Will

• Be a part of a team reviewing and negotiating our commercial agreements, working cross functionally to balance legal risk with business outcomes, tailoring your guidance based on context and deal stage.

• Build relationships throughout our company, and serve a solutions oriented partner to provide guidance to sales teams based on our technology, market norms, and your experience.

• Define what excellent looks like on a legal team in a hypergrowth startup - establish working norms and process to provide top-tier service.

• Work to design, update, and enforce policies and controls over Decagon’s contracting process.

• Grow with the team as Decagon scales, and be open to taking on new challenges outside of Commercial legal as appropriate.

Your background looks something like this

• Are a qualified attorney in California or New York (including registered in-house counsel) with 7+ years of legal experience, including time at a top-tier law firm and/or a relevant in-house role.

• Have deep experience drafting, negotiating, and closing on a high volume of commercial agreements, including SaaS, MSAs, SOWs, NDAs, DPAs, and partner/reseller deals.

• Are fluent in legal frameworks (like GDPR, CCPA, HIPAA), security concepts, AI governance, and intellectual property concerns that arise in SaaS transactions.

• Thrive in cross-functional environments and are comfortable being the go-to legal resource for Sales, Finance, Product, and RevOps as we build out a global contracting process.

• Can leave your ego at the door and communicate clearly and effectively, translating legal complexity and abstract risk into actionable guidance for internal non-legal stakeholders - and do the same with counterparties who may not be at the same level of sophistication.

• Are flexible, eager to learn and grow.
  

Compensation

$190-$260K + equity

Compensation Range: $190K - $260K