Soma Capital Portfolio Jobs

Head of Onboarding

Deel

Deel

Administration
Remote
Posted on Tuesday, January 30, 2024

Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel's success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

What you’ll do as the Global Head of Onboarding at Deel:

  • Lead an onboarding organization of approximately 50 people, and growing!

  • Create models and plans for how we onboard customers - particularly focusing on:

    • Customer Experience

    • Time to onboard

    • Process Consistency

  • Drive metrics across our onboarding team.

  • Report out on business needs. Don’t just drive the current process - determine what your team needs for success and advocate for it.

  • Work with CS/Sales leadership to create smooth transitions from prospect to long time customer.

Some key qualifications:

  • 10+ years of experience in a customer success leadership position with experience working cross jurisdiction at a unicorn start-ups, a big tech company, or in consulting.

  • Extensive experience in organizational/company design; designing company structures, performance frameworks, cross functional processes, and using data driven techniques to measure success.

  • Experience in project management: you have led large detailed projects, and have also led teams that have led large detailed projects.

  • You have a track record of achieving metrics, and have developed and deployed successful expansion plans.

  • You have a record of introducing and launching new technologies/strategies into existing operating models.

  • You have a relentless execution ethic and lots of energy.

Bonus points if you:

  • Have experience working with clients and team members from multiple countries and across multiple time zones.

  • Have experience working on a remote team.

  • Have experience working at a high growth start-up or scale-up.

  • Have Fintech or HRtech experience.

  • Are multilingual.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

  • Computer equipment applicable to your role

  • Stock grant opportunities

  • Additional perks and benefits based upon your employment status and country

  • The ability to choose where you work whether it be your home, the beach, or a WeWork

At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.

"Please note that we will only communicate with our job applicants by using @deel.com domains. We will never contact applicants from any other email address. We will never ask for money from potential employees. Be cautious of any unauthorized solicitations. You may view the most current and accurate job postings at Deel by visiting https://www.deel.com/careers.