Soma Capital Portfolio Jobs

Customer Success Manager, Scale, India



Customer Service, Sales & Business Development
Posted on Monday, March 18, 2024

Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel's success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

The Customer Success Manager on the Scale & Growth Team is the main POC of the client throughout the client experience cycle. CSM’s are here to provide advice on how to best structure internal processes to drive growth while using Deel's product adoption and help the client with their remote global workforce.
Clients that sit within the Scale & Growth team are Tier 3 clients, managing up to 200 accounts (at least to start; this may increase over time if we need to based on bandwidth)

What you will enjoy working on:

  • Project management

  • Works well with internal teams in order to deliver the best customer experience, this entails working with Support, Product, Sales & Engineering

  • Have a good knowledge of where Deel is hiring and Deel services (payroll, HR, Product, etc)

  • Set up outreach campaigns for customer base

  • Preventing and eliminating churn

  • Growing relationships with a larger book of clients and promoting their growth at Deel

You will be successful if:

  • Ideally 1-2+ years of experience within Customer Success

  • Has experience within a Regional/Global book of business

  • Experience in outreach campaigns & automation

  • Used to deal with escalations, or frustrating customers

  • Take good ownership & accountability

  • You speak, read and write in English fluently Ideally also Mandarin or Japanese

  • You are based within APAC timezone

Bonus Points:

  • You have experience working with clients and team members from multiple countries and across multiple time zones

  • You have experience working in a remote team

  • You have experience working at a high growth start-up or scale up

  • You have Fintech or HR tech experience

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

  • Computer equipment applicable to your role

  • Stock grant opportunities

  • Additional perks and benefits based upon your employment status and country

  • The ability to choose where you work whether it be your home, the beach, or a WeWork

At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.

"Please note that we will only communicate with our job applicants by using domains. We will never contact applicants from any other email address. We will never ask for money from potential employees. Be cautious of any unauthorized solicitations. You may view the most current and accurate job postings at Deel by visiting