Soma Capital Portfolio Jobs

Systems Integration Manager

Deel

Deel

Administration
Remote
Posted on Saturday, April 20, 2024

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Job Overview:

As a Systems Integration Manager (SIM), you will lead our efforts in enabling, troubleshooting, and providing technical consulting on Deel’s integration products. This role demands a strong understanding of complex integration workflows and involves working with multiple teams, including CSMs, Support, Onboarding, Engineering, and Product teams.

This role is pivotal in leveraging the full potential of our product suite while ensuring seamless integration experiences for our customers, from SMB to enterprise levels. You will often employ a project management approach to guide both external customers and internal teams through the integration process.


Key Responsibilities:

  • Serve as the primary point of contact for the Success and Onboarding teams regarding integrations and API-related queries and issues.

  • Act as the first line of escalation for OBMs/CSMs for unresolved customer questions on integrations and APIs.

  • Manage and troubleshoot integration issues, coordinating closely with internal teams to devise and implement solutions.

  • Oversee customer integration projects from inception to completion, including requirement gathering, strategy formulation, implementation and testing.

  • Develop detailed, organized integration plans and schedules tailored to client needs.

  • Collaborate with the Integrations and API Product team to identify and address common integration challenges at scale.

  • Maintain comprehensive knowledge of Deel’s full product suite and how it relates to integrations or APIs.

  • Create and improve both internal and external resources and guides to bolster the success rate of self-serve integrations and APIs.

  • Actively communicate with Onboarding Managers and CSMs about progress and potential issues, ensuring all stakeholders are informed.

  • Drive value for customers by facilitating the integration of their tech stack and workflows with Deel’s product suite.

  • Become an expert user of Deel, guiding customers from setup to deployment, and troubleshooting any integration issues.

  • Treat each customer engagement as a distinct project, collaborating to fully understand and meet their business and technical needs.

Required Qualifications:

  • 2-5 years of experience in a Technical Consulting, Configuration Services, Implementation Project Management, or Support role within a B2B SaaS environment.

  • Strong understanding of API integrations.

  • Proven ability to manage projects, with a focused, action-oriented, and anticipatory approach to next steps.

  • Excellent communication and interpersonal skills, with the ability to work with senior client stakeholders and collaborate across multiple internal teams.

  • Ability to manage multiple projects simultaneously and deliver under tight deadlines.

  • Based in the EMEA or NAM/LATAM regions, or aligned time zones.


Preferred Qualifications:

  • Experience with HRIS and ERP systems like QuickBooks, NetSuite, Workday and SAP.

  • Experience in a high-growth startup or scale-up environment, preferably in FinTech or HRTech.

  • Experience in usage of tools like Postman for API testing and debugging.

  • Familiarity with SQL or other query languages.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

  • Provided computer equipment tailored to your role

  • Stock grant opportunities dependent on your role, employment status and location

  • Additional perks and benefits based on your employment status and country

  • The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.