Soma Capital Portfolio Jobs

Customer Onboarding Manager, APAC



Customer Service
Apac, Uganda · Remote
Posted on Tuesday, June 25, 2024

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

What you’ll do at Deel

  • Help new strategic customers with onboarding and successful deployment during their first 30-60 days on the Deel platform

  • Becoming an expert user of the Deel platform to train customers and provide credible guidance on features and functionality

  • Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience

  • Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation

Some key qualifications

  • At least 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product

  • Focused, action-oriented, and always anticipating next steps: a natural project manager

  • High attention to detail and can design an organized, effective onboarding plan and schedule for clients

  • Enjoy teaching others, be it a customer or a colleague

  • Customer obsessed and have significant experience building customer relationships

  • Team player, and enjoy working on a diverse team.

  • Driven, think on your feet, and thrive in a fast-paced, challenging environment.

  • Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.

  • Based in the APAC region (or time zone)

Bonus points if you

  • Have experience working with clients and team members from multiple countries and across multiple time zones

  • Have experience working on a remote team

  • Have experience working at a high growth start-up or scale-up

  • Have Fintech or HRtech experience

  • Are multilingual (fluency in English is essential, fluency in Mandarin Chinese is a bonus)

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

  • Provided computer equipment tailored to your role

  • Stock grant opportunities dependent on your role, employment status and location

  • Additional perks and benefits based on your employment status and country

  • The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include and other acquired company emails like and You can view the most up-to-date job listings at Deel by visiting our careers page.