As the Director of Medical Operations, you will build clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. This role offers an opportunity for physicians to blend their love of patient care with their management skills, working for the leader in the workplace health industry.

Responsibilities

• Ensures quality and patient safety through the execution of clinical model across markets and service lines
• Monitors and coaches clinical outcomes and intervenes in outlier cases
• Maintains clinical proficiencies in patient care and EMR/PM systems to support the ability to coach and fill in as needed. Identifies need for Coding and EMR Specialists intervention for field re-training.
• Participates in appropriate risk management activities
• Drives patient and client experience/satisfaction metrics such as TAT, NPS, NPER, ENPS
• Mentors clinicians on service delivery (e.g. managing difficult patients)
• Works collaboratively with therapy and operations to ensure optimal support and workflows to foster caring environment for treatment
• Maintains and leverages relationships with employers, payers, referral sources, networks, local communities, stakeholders to drive market growth while responding to requests within 24 hours
• Mentors and coaches clinicians regarding the clinical model, outcomes, business metrics, patient/client satisfaction and center management
• Develops colleague success through all aspects of the talent life cycle for clinicians within the area including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
• Ensures patient care delivery teams are functioning at an optimal level
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
• Leads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomes
• Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan
• Plans and executes strategies as well as new clinical and business processes within the region
• Manages clinical staffing and personnel costs
• Manages and monitors key clinical and financial metrics including efficiencies, cost per encounter, coding and documentation, and others, while understanding the relationship between these and financial outcomes

Requirements:

• Board Certified in your respective ABMS or AOA recognized specialty. Preferably, a related specialty, including, but not limited to: Occupational Medicine, Preventive Medicine, Aerospace Medicine, Emergency Medicine, Family Medicine, or Internal Medicine
• Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties
• Unrestricted DEA license for state of jurisdiction
• Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution