Job Description:

DirectShifts is seeking Project Coordinator who plays an essential role in supporting provider network quality and operational efficiency. This position is responsible for coordinating on-site assessments of healthcare facilities, managing schedules, tracking project progress, and ensuring alignment with regulatory and organizational standards. As a liaison between internal teams and external provider sites, the Project Coordinator contributes to continuous improvement efforts that enhance compliance and service delivery.

Key Responsibilities:

Project Coordination & Scheduling:

• Coordinate and schedule on-site evaluations of provider facilities
• Communicate with provider offices and internal teams to ensure seamless visit logistics
• Manage inspector schedules and ensure balanced workloads across regions
• Compliance & Documentation Support:
• Assist with verifying credentials of providers and facilities during site visits
• Ensure proper documentation and adherence to compliance protocols

Reporting & Follow-Up:

• Track and document site visit outcomes and findings
• Monitor follow-up actions and maintain systems for tracking completion and performance metrics

Stakeholder Engagement:

• Act as a liaison between provider facilities and internal credentialing/quality teams
• Support timely resolution of compliance issues through effective communication
• Quality Improvement Support:
• Participate in team meetings and share insights to improve credentialing and coordination processes
• Maintain and update evaluation tools and templates to ensure regulatory compliance

Field Support & Travel:

• Travel to provider sites for scheduled visits, assessments, and data collection
• Represent the organization professionally during all external interactions

Qualifications:

• Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or a related field (required).
• Minimum of 2 years of experience in project coordination
• Strong organizational and time management skills, with experience in managing schedules and multi-step processes.
• Familiarity with regulatory standards (e.g., NCQA, CMS, HIPAA).
• Proficient in Microsoft Office and data tracking tools.
• Excellent interpersonal, communication, and documentation skills.
• Ability to travel independently to provider sites as needed.

Preferred Qualifications:

• Experience working in a healthcare setting, physician practice, or clinical operations environment.
• Compliance, credentialing, or quality assurance