Soma Capital Portfolio Jobs

Product Specialist

Emi Labs

Emi Labs

Argentina · Remote
Posted on Saturday, May 13, 2023
At Emi Labs we are on a mission to increase Frontline Workers’ access to professional opportunities.
This is a 2.7 billion population that accounts for 80% of the world’s workforce. They are digitally invisible, as there’s little to no data available on who they are, their career history, or their skill set, limiting their access to professional opportunities and growth. We're here to transform this by building the infrastructure to make Frontline Workers visible.
Our first step to achieving our mission is to transform the recruiting experience into an easy, human and fair process, for both candidates and companies with high-volume job openings.
Emi, our main product, is an A.I. recruitment assistant that enables companies to engage in a conversation with each applicant to detect interested and qualified individuals while saving Recruiters a huge amount of time by automating tasks such as screening, validating skills, scheduling interviews, and collecting documents.
We were part of Y-Combinator's Winter 2019 batch and in 2022 we have raised an $11M funding round co-led by Merus Capital and Khosla Ventures.
About the Product Team
The Product Team at Emi helps translate a company strategy into a product strategy and then execute that strategy over time. We plan quarterly roadmaps of new product development, lead the development of those new features, and also ensure our existing Product is delivering the expected product outcomes. Talking to users and analyzing data are some of our most important tools. Product development at Emi is an extremely collaborative effort between Product, Design, Engineering, Data Science, and customer-facing teams.
What you'll be doing
As a Product Specialist, you will contribute to maximize the product adoption of our end users and their satisfaction with our Platform, and also help us define and implement our Product’s customization strategy.
You will become an expert in Emi’s functionalities and its product configuration, to regularly act as a point of reference for our company’s non-technical teams and help us make product configuration decisions for our clients. You will also help us ensure we have an amazing product documentation for our non-technical teams.
Finally, you will help us execute our company’s Internal Product strategy in order to scale our operation and give the necessary tools to teams to be able to do their jobs.

Tasks / Activities

  • Work on our product adoption strategy. Generate and follow reports on end-user adoption bringing quantitative and qualitative insights. Help us better understand our users by participating on user on-site discoveries and research.
  • Participate in our end user's satisfaction measurement strategy. Execute measurements through different tools (in-app or surveys). Generate and follow reports around user satisfaction bringing insights that help us build a better product.
  • Work closely with Client Facing on our product customization strategy, helping them address client's concerns and requests.
  • Help us execute our documentation strategy for non-technical Emi teams. You will be a point of reference for technical doubts from these teams and also give them the right tools for having the necessary knowledge about our product.
  • Also, you will:
  • Work close by with Emi’s Support Team in order to detect user problems with our product or possible malfunctions that need to be addressed by Product Managers.
  • Keep updated with new functionalities, their release, and Customers’ expectations for them.
  • Help prioritize each week our Tech Teams’ priorities together with Product Managers and Implementation teams.
  • Help build our quarterly Product Roadmap by bringing insights from our product’s usage measurement and the internal team’s insights during the quarter.
  • Help build our Release plan for new functionalities together with the Marketing Team.
  • Help our Sales and Account Management Teams understand the best solution to be offered to a prospect or existing client, and give them tools to explain them.

What we're looking for

  • >2 years experience in similar positions.
  • Great prioritization skills working with resource constraints
  • Extreme curiosity and eagerness to learn how our product works. Bias for action and appetite for growth.
  • Creative problem solving: think big, start small, and grow fast.
  • Critical thinking to question if the way we do things is the best possible way.
  • Empathy to understand how our users and other teams think and make decisions.
  • Data-driven and rational approach to making decisions.
  • Proactivity to seek out opportunities to improve what we do and how we do it.
  • Strong written and verbal communication skills, both in Spanish and English.
  • Comfortable working with multiple stakeholders.

What we offer

  • 💰 Competitive salary: Salaries paid in USD
  • 🧑🏽‍💻 Flexible remote-first work culture. We work towards goals
  • 🏖️ Vacations: 3 weeks of vacation
  • 🍼 Paternity leave: 4 weeks of paid paternity leave
  • 🩺 Health coverage: Health coverage for individuals
  • 🧑‍🎄 Holiday season: Week off between Christmas and New Year's Eve.
  • 💆 Physical Wellness program: we have partnered up with Gympass, a well-being platform that offers the best coverage of top gyms, studios, and activities for you to choose from
  • 🇺🇸 English Classes: Improve your English skills with our in-company teachers
  • 📚 Internal library: Get all the free books - digital, physical - you like, anytime
Emi Labs is committed to fostering a fair, inclusive, and equal work environment. We believe diversity is crucial to building the best team and solving Frontline Worker's access to professional opportunities, that is why Emi aims to be a leader in workplace equality and move both our company and the industry forward.
Emi is a very dynamic and new startup where growth opportunities are there for the taking! We are just building a team with great impact so now is the best time to jump aboard!
Interested in knowing more about Emi Labs?