Operations Training Lead
We at Expedock are reinventing the multi-trillion-dollar industry of global shipping and supply chain by harnessing the power of artificial intelligence and data processing. We collaborate with leading logistics businesses worldwide, helping them streamline their intricate logistics processes and enhance transparency.
Who We Need
We're searching for a dynamic Operations Training Lead with a passion for driving people development and a firm grasp on the logistics and freight industry. If you are a seasoned training professional who thrives in designing and executing impactful training programs, with particular expertise in Transport Management Systems such as Cargowise, we want to hear from you. Our ideal candidate is not just an exceptional trainer but a skilled leader, someone who can navigate the challenges of the rapidly evolving logistics sector and empower our Freight Data Validators (FDVs) with the knowledge and skills they need to excel. If you're eager to build innovative training strategies, foster talent development, and ultimately propel our FDVs and the company to greater heights, this is the role for you.
- Develop comprehensive training programs for Freight Data Validators (FDVs), focusing on industry-specific tools and best practices, including Transport Management Systems like Cargowise.
- Implement a variety of effective training methodologies tailored to the FDVs' needs, such as e-learning, role-playing, coaching, and on-the-job training.
- Participate in client meetings or trainings to gain a deep understanding of the services we need to provide, and incorporate these learnings into the FDV training program.
- Organize and lead new hire orientation and training, ensuring a smooth onboarding process.
- Conduct refresher training sessions to ensure FDVs maintain a high level of proficiency and knowledge in their roles.
- Ensure that product updates and enhancements are incorporated swiftly into the training program, enabling FDVs to adapt to changes effectively and promptly, enhancing their productivity and efficiency.
- Oversee the creation, updating, and maintenance of FDV training materials, ensuring they are consistently up-to-date with product updates and enhancements.
- Create and manage a training calendar that schedules and tracks all training activities for FDVs.
- Assess the effectiveness of all training activities and continuously refine and update the curriculum based on these evaluations.
- Collaborate with subject matter experts, supervisors, and managers to keep abreast of changes impacting FDVs' roles, incorporating this information into training programs.
- Identify knowledge gaps among the FDV team through regular consultation with managers and team leads, and design training programs to address these areas.
- Maintain a keen understanding of training trends, developments, and best practices in the logistics and freight industry.
- Proven experience as a Training Lead or similar role in the logistics and freight industry, with a track record of designing and executing successful training programs.
- Extensive knowledge of Transport Management Systems, particularly Cargowise, and the ability to teach others to use these systems effectively.
- Proficiency in various training methodologies, including traditional classroom settings, e-learning, simulations, and hands-on training.
- Exceptional leadership, organizational, and time-management skills.
- Strong report writing and record-keeping ability, with an emphasis on tracking trainees' progress and the effectiveness of training programs.
- Outstanding verbal and written communication skills, with the ability to clearly articulate complex information to a diverse range of audiences.
- A degree in Education, Human Resources, Business, or a related field.
- Knowledge of the logistics and freight industry, particularly BPO operations, is a strong advantage.
Remote Work Technical Requirements
Must be able to provide and support their own computer hardware, software, and internet. The minimum technical requirements for remote work at Expedock are the following:
- PC Hardware (Windows) with ≥ 8GB RAM
- Intel Core i5 6th gen or above
- AMD Ryzen 3 or above
- Internet Service
- Minimum speed of 25 mbps
- Uninterrupted internet connection is a requirement for this remote work position.
- Available HDD Space
- 50 GB
- Benefit from a competitive compensation package tailored to reflect your skills and experience.
- Become part of a diverse and dedicated team that foster a culture of excellence, autonomy and flexibility.
- Embrace the convenience of a fully remote working environment, facilitating a healthy work-life balance without compromising on your connection to the dynamic world of tech.
- Thrive in a company that values your potential, offering rapid career progression and opportunities for personal and professional development.