Soma Capital Portfolio Jobs

HR Business Partner for Operations



People & HR, Operations
Manila, Philippines
Posted on Monday, April 22, 2024

About Expedock

We at Expedock are reinventing the multi-trillion-dollar industry of global shipping and supply chain by harnessing the power of artificial intelligence and data processing. We collaborate with leading logistics businesses worldwide, helping them streamline their intricate logistics processes and enhance transparency.

Who we need

Are you adept at aligning strategic goals and managing talent within dynamic teams? We're seeking an HR Business Partner for Operations to enhance our eBPO team's effectiveness. In this role, you'll foster goal alignment, oversee workforce planning, recruitment, and performance, and serve as a pivotal liaison between the eBPO team and other departments. You'll provide crucial advisory support on HR matters, navigate compliance issues, and facilitate smooth transitions—all while cultivating a positive work culture. Join us to ensure strategic alignment, compliance, and effective communication within our operations!

Job Description

The HR Business Partner for Operations will be in charge of:

  • Strategic Alignment
    • Goal Alignment: Ensures the eBPO team’s goals are aligned with the company’s strategic priorities, promoting a shared direction and purpose.
    • Workforce Planning: Conducts workforce analysis to guarantee the eBPO team is appropriately scaled and skilled to meet both present and future requirements.
  • Talent Management
    • Recruitment and Onboarding: Collaborates with the EOR and hiring teams to identify and onboard talent that not only meets the customer's technical needs but also fits the company culture, facilitating effective integration.
    • Performance Management: Oversees performance management strategies that align with the company’s and customers’ standards, facilitating evaluations and feedback to support development.
  • Advisory and Support
    • Consultation: Provides advisory support to the eBPO leadership team on HR issues, helping to improve team dynamics and organizational development.
    • Conflict Resolution: Manages eBPO workplace related disputes, promoting a positive and productive environment.
  • Compliance and Policies
    • Legal Compliance: Ensures all employment practices adhere to relevant laws and regulations, considering the separate employer of record scenario.
    • Policy Guidance: Advises on the application of HR policies within the eBPO team, adapting company policies to fit their operational needs.
  • Collaboration and Communication
    • Liaison Role: Acts as a connector between the eBPO team and other parts of the company, enhancing communication and the exchange of best practices.
  • Change Management: Assists the eBPO team through changes in operations or strategy, ensuring transitions are smooth and do not disrupt productivity.


  • Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree in Human Resources Management or an MBA preferred.
  • Proven track record of success in HR operations and strategic HR roles, preferably within a business partner model.
  • Extensive experience in talent management, including recruitment, performance management, and employee relations, ideally within the eBPO or related industries.
  • Strong understanding of employment laws and regulations, with a specific focus on compliance management in a multi-national business environment.
  • Excellent leadership and interpersonal skills, with a demonstrated ability to engage and influence all levels of the organization toward achieving common goals.
  • Strategic thinker with robust analytical skills, adept at developing HR strategies that align with business objectives and drive organizational success.

Why Expedock?

  • Enjoy a competitive compensation package aligned with your skills and experience.
  • Become part of a vibrant and dedicated team that thrives in the stimulating and fast-paced culture that San Francisco-based start-ups are renowned for.
  • Work remotely and flexibly, benefiting from the work-life balance that our global team values, while still being connected to the heart of the tech industry.
  • Learn from and be mentored by the best startup talents from around the world, as well as gain exposure to diverse perspectives and cutting-edge practices in the tech sector.