Soma Capital Portfolio Jobs

Customer Success - Video KYC



Customer Service, Sales & Business Development
Bengaluru, Karnataka, India
Posted on Thursday, April 6, 2023
About FamPay
FamPay is building India’s first neo-bank exclusively teens. FamPay helps teens make their own online and offline payments through UPI, FamPay App and FamCard. Our aim is to make banking cool for teens and to help them learn the value of money, savings and spending wisely. We are on a mission to raise a new, financially aware generation, and drive 250 Million+ Indian teenagers to kickstart their financial journey super early in their life.
Founded in 2019 by IIT Roorkee alumni, FamPay is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Sequoia Capital India, Venture Highway, Global Founder’s Capital and the likes of Kunal Shah, Amrish Rao as angels.

On the Job

  • Conduct remote KYC (Know Your Customer) verifications of customers via video call.
  • Ensure that all KYC procedures are followed as per the regulatory guidelines.
  • Gather and verify customer information, including personal and financial information, by asking appropriate questions.
  • Review customer documents to ensure they are valid and genuine.
  • Accurately input customer information into relevant databases and systems.
  • Handle customer queries and provide guidance on the video KYC process.
  • Maintain accurate records and document all customer interactions.
  • Ensure that all data is kept confidential and secure.
  • Follow up with customers and escalate issues to management when necessary.
  • Stay up-to-date with changes in regulations and processes related to KYC.
  • Note that the specific duties and responsibilities may vary depending on the company and the industry.


  • Good Communication Skills (Hindi / English + Any regional language)
  • Should be fluent in Hindi & any regional language
  • Brownie points if you are open to working in night shifts and/or rotational day shifts
Why should you join us?
Every once in a while, a product comes to life that makes people think, why was this not done earlier? The users love it, the investors dream about the great returns and the team feels the joy and pride every day. We have strong indicators for users & investors, and we are building a team that will have stories to tell all their life.
We believe that a great product is built by a high-quality team that finds purpose and joy in their work, and we also go beyond it to put heavy emphasis on having fun at work as well.
1. Competitive Salary
2. Medical Insurance suiting your needs
3. Access to Mental health professionals
4. Top gadgets to achieve skill level - Bruce Wayne
5. Friendly leaves policy that’ll make your friends jealous
Know more about us!
First Payments App Exclusively for Teens in India
Before FamPay, the only experience teens could have with money was asking their parents for more. By allowing them to make and receive payments, track their transactions, build a savings streak, and earn exciting rewards, we are enabling them to finally start gaining financial autonomy.
India’s First Numberless Card
Sleek, black, and numberless, our FamCard is aesthetically on point and makes carrying your card around super secure.
India’s First Visa Card for Teens
The most personalized card ever with doodles on it! Making your own payments wherever you go is not only more convenient than ever but also in vogue💁‍♀️
Trusted by Marquee Investors
We are backed by internationally acclaimed investors including Elevation Capital, Y-Combinator, Sequoia Capital India, Venture Highway, Global Founder’s Capital, and the likes of Kunal Shah, and Amrish Rao as angels.
LinkedIn Top Startups
We were one of LinkedIn’s Top 25 Startups for 2021. Valuing talent over degree and creating a people-first culture has its perks ;)
Check out what Life at Fam looks like! 🌴