Soma Capital Portfolio Jobs

Customer Support Representative

Flexbase

Flexbase

This job is no longer accepting applications

See open jobs at Flexbase.
Customer Service
Philippines · Remote
Posted on Thursday, July 6, 2023
Flex is building a finance super app for business owners — reimagining every single aspect of the financial workflow and financial services for any entrepreneur. The company is growing 35% MoM and is on track to achieve cash flow positive by early 2024. Flex is focused on the long tail of the market, especially undigitized industries like construction and logistics, with >$1.2T in card spend annually still up for grabs. 90% of its customers come from incumbents like BofA and AmEx.
Flex is a fully remote company and this role can be performed from anywhere.
We are seeking a customer-oriented individual to join our team as a Customer Support Representative. In this role, your primary focus will be ensuring that our users receive exceptional support and assistance when they have questions or encounter any issues with our product. You will have the opportunity to showcase your intelligence, compassion, and empathy, even in challenging situations.
To excel in this position, you will need to have a deep understanding of our product and its intricacies. The financial system can be complex, and your ability to find efficient and elegant solutions to problems will be crucial.
Responsibilities:
Provide prompt and knowledgeable responses to user inquiries via chat, email, and phone.
Handle various user account requests, including application processing, card disputes, missing payments, card shipments, and more.
Educate customers on how to effectively use our product, translating any confusion into valuable product suggestions.
Identify and address systemic flaws that contribute to user problems.
Collaborate with the engineering team to identify and resolve software bugs.
Create helpful help articles and FAQs to assist users.
Familiarize yourself with our internal tools and propose improvements to streamline processes.
Implement efficient workflows and procedures to enhance your own productivity.
Assist with customer-centric tasks.
Cultivate and maintain positive relationships with our users, ensuring their satisfaction.
Requirements:
Availability during US EST Timezone weekends and nights.
At least 2 years doing customer support for Fintech, bank, or credit card company.
Fluent in English
Demonstrated ability to consistently exercise empathy and understanding.
Strong competence and confidence in resolving customer inquiries.
Skill in identifying the underlying questions and concerns behind user queries.
Interest in exploring automation opportunities to optimize support processes.
Well-organized with the ability to maintain a clean inbox.
Ability to remain calm and composed while multitasking and managing multiple priorities.
Resourcefulness and creativity when operating within constraints.
Exhibit kindness and patience when faced with challenging situations.
A passion for effective communication.
Join our team and be part of a dynamic environment where you can make a difference in providing exceptional customer support and contribute to the growth of our organization.
Interested? We'd love to hear from you
At Flexbase, we value passion, determination, and honesty. Even if you don't fully match the job specifics, we encourage you to apply. Unusual career paths and unique skills can help you stand out. We believe diversity drives our success. Join us at jobs@flexbase.app

This job is no longer accepting applications

See open jobs at Flexbase.