Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

The Role: Flutterwave is seeking highly skilled and experienced We are seeking a highly skilled and experienced Senior Manager, Fraud Investigations and Recovery to join our dynamic team. As the Senior Manager of Fraud Investigations and Recovery at Flutterwave, you will lead and manage investigations into merchant and consumer-based fraud claims, coordinate recovery efforts, and collaborate with law enforcement agencies to protect our customers and the company from financial fraud. You will oversee the investigation of reported incidents from external institutions, implement strategies to prevent future fraud occurrences and provide leadership with clear, concise updates on pending investigations and potential risks.

Responsibilities include but are not limited to:

1. Investigation Management:

• Lead and oversee investigations into merchant and consumer-based incidents, including inquiries from external financial institutions and law enforcement, fraud claims, and other illicit activities.
• Coordinate and conduct comprehensive investigations, gather and analyze data, interview involved parties, and analyze cases to identify root causes and responsible individuals.
• Document findings, maintain accurate records, and prepare detailed reports for internal and external stakeholders.
• Work closely with fraud contacts at other organizations to develop new ideas and approaches and to benchmark Flutterwave's current capabilities

2. Law Enforcement Liaison:

• Serve as the primary point of contact between Flutterwave and law enforcement agencies.
• Coordinate with law enforcement officials to provide evidence, facilitate investigations, and support legal proceedings.
• Establish and maintain open communication channels and establish productive relationships with relevant authorities.

3. Leadership Reporting:

• Create and provide oversight in the reporting and publishing of operational risk metrics.
• Manage the development of new or enhanced reporting systems, policies, procedures, and controls to address known deficiencies.
• Present recommendations for corrective actions and risk mitigation strategies to minimize future incidents.
• Provide clear, concise updates to the VP and Flutterwave’s leadership teams regarding ongoing investigations, significant findings, and potential risks

4. Fraud Recovery and Coordination:

• Establish and manage efforts to recover funds sent to external FIs due to fraudulent activities, working closely with other divisions and industry partners to maximize recovery efforts.
• Liaise with other institutions and industry partners to share information, coordinate recovery strategies, and develop best practices to combat fraud activities.

5. Collaboration and Information Sharing:

• Proactively collaborate with other divisions within the industry to share best practices, exchange information on emerging threats, and coordinate efforts to combat fraud.
• Actively seek and participate in industry working groups, forums, and initiatives focused on fraud prevention, financial crimes, and cybersecurity.

6. Fraud Prevention Initiatives:

• Develop and implement proactive measures to prevent merchant and consumer-based fraud losses, including enhancing internal controls and deploying advanced fraud detection technologies.
• Implement employee training programs to increase awareness and reduce vulnerabilities to organizational fraud.
• Continuously improve fraud prevention strategies by staying informed on industry trends, regulatory developments, and emerging threats.

7. Frequent Travel:

• Conduct frequent travel to collaborate with law enforcement agencies and support ongoing case investigations.
• Travel may require overnight stays to facilitate effective coordination and communication with external partners.

Required competency and skillset to be a waver:

• Bachelor's degree in finance, criminology, law, business administration, or related field. Law enforcement or military background preferred.
• An advanced degree or relevant certifications (e.g., as Certified Anti-Money Laundering Specialist (CAMS) or Certified Fraud Examiner (CFE)) is preferred.
• Minimum 10+ years in fraud investigations, financial crimes, forensic methodologies or fraud examinations and recovery in the Banking, Finance, or FinTech industries.
• Experience managing similar teams is an added advantage.
• Maintains a robust fraud peer network through fraud consortium memberships and participation.
• A proven track record of managing complex investigations.
• Strong knowledge of fraud prevention techniques, recovery processes, and relevant legal frameworks.
• Experience working with law enforcement agencies and a deep understanding of legal procedures related to financial crimes.
• Excellent analytical, communication, and leadership skills, with the ability to present complex findings in a clear and concise manner.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Integrity and a commitment to uphold ethical standards.
• Willingness and ability to travel frequently, including overnight stays, as required

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