If interested in the role, please apply on LinkedIn and then email your resume and cover letter (addressing your ability to work from our Sunnyvale, CA office and your experience with customer service and data collection) to nicky@kokohm.com.

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About Us:

Koko Home is on a mission to address the two most important and impactful trends in healthcare today: 1) meeting the needs of a rapidly aging population outstripping the system's capabilities to care for them; and 2) patients desire to age and be cared for at home.

The company’s product offering includes a digital care companion and enablement platform for senior living and home care. The solution integrates intelligent ambient sensing (radar), artificial intelligence (AI) and large language models (LLM's) to streamline caregiver-patient interactions, boost engagement, and empower patients with a better understanding of their care plans, leading to timely interventions that improve care while reducing overall care delivery costs.

We are looking for a positive, smart, proactive, and detail-oriented Customer Service // Dev Ops to join our team. This role requires someone ready to jump into all things customer service, dev ops, and has a strong ability to manage patient data, support daily operations, and assist in project management tasks.

Key Responsibilities:

Patient Data Collection/Management

• Retrieve patient data from partners and convert it into a script plan for the upcoming week.
• Finalize the format and obtain approval from partners to ensure accuracy and alignment.

Internal Testing

• Conduct testing of our device with employees.

Shipping and Packaging

• Determine the shipment process and ensure it is enabled within all internal systems.
• Design packaging that meets all regulatory requirements, conducting thorough research to ensure compliance.
• Proactively identify and address issues as they arise during testing and pilot phases, ensuring smooth operations.

Support

• Set up and maintain technical support systems for patients, ensuring timely and effective assistance.
• Provide daily support to patients via the feed, addressing any concerns or questions promptly.

Daily Operations

• Assist in operations tasks for the company as needed.

Coordination and Documentation

• Collaborate with the team to ensure the successful deployment of our device to patients.
• Draft and maintain the initial version of the patient instruction booklet, ensuring clarity and comprehensiveness.

Project Management Support

• Assist with various project management tasks as needed until a new Project Manager is hired.
• Coordinate with different teams to support ongoing projects, ensuring timelines and objectives are met.

Requirements

• Proven experience in customer service and data collection.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Proficiency in using various software tools for data management, testing, and support.
• A proactive approach with a willingness to take on new challenges.
• Social media content creation experience is ideal.

Why Join Us

• Opportunity to contribute to a mission-driven company.
• Engage in meaningful work that directly impacts patient care and service delivery.
• Grow your skills in a versatile role that touches on many aspects of our operations.

Hours

• Full time. In-office (located in Sunnyvale, CA)

Benefits

• Competitive compensation
• Medical, dental, vision and paid vacation/sick days and 401(k) plans.