Specific responsibilities:

• Client Interaction & Support: Act as the primary contact for clients, addressing

their inquiries related to fulfillment operations through various communication

channels including Slack, email, and phone.

• Fulfillment Management: Collaborate with the warehouse and operations teams

to oversee and coordinate fulfillment/logistics tasks, ensuring accurate and timely

processing of orders.

• Data Analysis & Reporting: Utilize data analysis to monitor fulfillment

performance, identify trends, and generate reports. Use insights to recommend and

implement process improvements.

• Problem-Solving: Proactively identify and resolve issues that impact order

accuracy, on-time delivery, and overall client satisfaction. Develop and implement

solutions with Grip's technology team.

• Project Coordination: Manage client projects and requests using project

management tools to ensure timely and effective completion.

• Client Meetings: Schedule and conduct regular meetings with clients to discuss

their fulfillment needs and provide updates. Document these meetings with

detailed notes and action items.

• Continuous Improvement: Assess current processes and workflows to identify

areas for improvement. Propose and implement new strategies and technology to

enhance client experience and operational efficiency.

• Proactive Communication: Inform clients of any events or changes affecting

their orders or delivery timelines, ensuring transparency and managing

expectations effectively.

Equal Employment Opportunity Statement:

Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with

respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.