Soma Capital Portfolio Jobs

Front Office Manager - Chef de Réception



Marrakesh, Morocco
Posted on Tuesday, May 30, 2023
Who We Are

Habitas is a global hospitality group created by a diverse community of people seeking human connection, authentic experiences and a better future together. Redefining the concept of traditional luxury in hotels, we believe luxury cannot be bought or sold, but it is a feeling that exists in the experiences and memories that we create with others. Our mission is to change people’s lives through creating deeper human connections and to make a lasting impact on local communities through education, employment and the creation of sustainable micro-economies. With ‘HOMES’ currently located in Mexico, Costa Rica, Morocco, USA, Saudi Arabia and Namibia, Habitas is expanding globally across LATAM, Africa, the Middle East and Asia using its technology-driven approach and innovative vertically integrated model.

Role Overview

Directly manages all Front Desk personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas generating a positive service experience.

Main Duties & Responsibilities

  • Teaching, communication, training skills with the team, creating a proper work environment
  • Knowledge of hotel property, local attractions to assist guests
  • Good operational coordination skills
  • Determine whether disputed issues have been handled appropriately through substantial knowledge of internal policies and procedures
  • Track employees' work performance
  • Maintain daily front desk operations
  • Facilitate guest flow
  • Provide coverage and relief to any area in need
  • Daily payment reconciliation
  • Ensure all guests are greeted when they enter and exit the front desk
  • Constantly develop innovative ways to help increase guest satisfaction
  • Respond to patient comment cards and share with the team

Skills & Knowledge

  • Experience in solutions and handling of complaints; successful implementation and application
  • Follow up the guidelines, protocols and standards in accordance with what is established for each of the tasks and experiences that guest experience has
  • Establish an open and constant communication with the operational contact departments to successfully follow up the needs and requirements of customers
  • Create a pleasant atmosphere of teamwork, be in tune with all levels of the organization
  • Collateral support whenever necessary within a teamwork framework
  • Use Professional language
  • Strong organizational skills
  • Strong problem-solving skills
  • Effective project management and decision-making skills.
  • Strong verbal and written communication skills Able to respect and ensure strict confidentiality of employee and payroll data. High level of integrity and judgment.