Soma Capital Portfolio Jobs

Resort Manager



Saudi Arabia
Posted on Saturday, June 3, 2023
  • Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success
  • Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them
  • Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services
  • Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities
  • Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep
  • Develop, administer and control the hotel revenue and expense budgets.
  • Analyze Profit & Loss and General Ledger statements. Submit P&L Variance Reports in a timely manner.
  • Review and approve the hotel payroll.
  • Review and approve transmittals and other front office paperwork and reports.
  • Authorize direct bill accounts and monitor the administration of Accounts Receivable.
  • Facilitate lead management processes within the hotel and provide sales support to team.
  • Oversee tracking of leads and results, follow up with DOS to ensure leads are actively managed and followed up on.
  • Maintain relationships with target accounts. Sustain pieces of business that are core business. Retain and service that business.
  • Take ownership of sales when the DOS isn't available.
  • Assist DOS in joint calls on accounts.
  • Coach and train all members of the hotel team on their role in the sales process.
  • Review room inventory management to ensure maximization of room revenue.
  • Ensure proper selection, training, counseling and motivation of all team members. Hire, train, counsel and motivate management team members.
  • Ensure proper administration Hotels benefits programs to all hotel team members.
  • Review all hourly personnel performance appraisals. Conduct all management performance appraisals.
  • Review all hourly team member disciplinary procedures and documentation. Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies.
  • Ensure team members attitude of attentiveness and anticipation of guest needs.
  • Ensure proper delivery of guest special requests.
  • Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
  • Monitor results of Medallia/SALT scores. Take appropriate corrective actions on a timely basis.
  • Respond and follow up on all written guest complaints. Ensure guest satisfaction with resolution of the complaint or problem.
  • Inspect rooms according to quality standards for cleanliness and proper preventative maintenance.
  • Develop and maintain hotel programs to assure that the quality program criteria are met.
  • Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the hotel.
  • Ensure a viable key control program is in place in all hotel departments, with documentation.
  • Ensure team members follow appropriate cash control procedures.
  • Ensure the security needs of the property and guests are met.
  • Maintain an active and visible position in the local community and industry.

Knowledge & Experience

  • Must have at least 5 or more years of experience in the luxury hospitality field
  • Previous experience as a hotel manager, assistant manager, or hotel department manager required
  • Demonstrate excellent organizational skills, communication skills, and problem-solving skills
  • Proven customer service experience as a manager; strong guest-focused mentality