Posted on Tuesday, June 27, 2023
- Oversee the concierge,guest experience,Buggy hosts, valet team & Airport greeters.
- Arranging tours,tour recommendations and preparing guest tour itinerary.
- Responsible for all airport pickups,drop off and all kinds of transportation requested by guests.
- Ensure our guests always get a warm welcome and a sincere farewell from you and your team.
- Support any needs at the front areas while ensuring the lobby and Concierge areas look great
- Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognise and record guest preferences
- Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants.
- Ensure your team have the tools and equipment they need to carry out their job properly
- Train team members on systems, security and cash handling procedures and hotel services to quality standards
- Responsible for third party transportation company operations including supervising daily operations.