About Us

We are a global hospitality group created by a diverse community of people seeking human connection, authentic experiences, and a better future together. We believe that inspired individuals connected through strong communities will change the world and make it a better place. In doing so, we will help others and help protect the environment and ensure a better future for our children.

About The Role

We are looking for a Front Office Manager to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsabilities

• Review arrival lists to welcome guests
• Attend to special guests and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, areas, and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Ops Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards
  
  
  

Requirements

• Proven experience as a Font Desk Attendant
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills
• A diploma or BSc/BA in Hospitality Management is preferred