Job title: F&B Supervisor

Department: Food & Beverages

Location: Mazunte, Oaxaca

Reporting to: General Manager

Who we are

Habitas is a global hospitality group created by a diverse community of people seeking human connection, authentic experiences, and a better future together. Redefining the concept of traditional luxury in hotels, we believe luxury cannot be bought or sold, but it is a feeling that exists in the experiences and memories that we create with others. Our mission is to change people’s lives through creating deeper human connections and to make a lasting impact on local communities through education, employment, and the creation of sustainable micro-economies. With ‘HOMES’ currently located in Mexico, Costa Rica, Morocco, USA, Saudi Arabia, and Namibia, Habitas is expanding globally across LATAM, Africa, the Middle East, and Asia using its technology-driven approach and innovative vertically integrated model.

Overview

Our Food and Beverage Supervisor is responsible for the business operations. Duties typically include interviewing, hiring, training, scheduling, and managing employees, as well as overseeing inventory, including food and beverages, supplies, and other restaurant equipment. Our Supervisor is also responsible for resolving customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations. In addition, F&B Supervisor performs administrative tasks such as managing payroll and writing budgets.

Main Duties & Responsibilities

✔ Apply attention to detail to the way in which food and drinks are presented ensuring the customer receives a quality product every time

✔ Be passionate about F&B, and customer service, seeking to ensure that the highest standards are met at all times

✔ Be in attendance at core meal times ensuring that all customers receive the best possible service as well as providing an initial point of contact should there be any questions or complaints

✔ Actioning customer compliments by praising staff and resolving complaints satisfactorily, referring to your line manager where necessary

✔ Managing the restaurant and bar booking sheets

✔ Ensure good communication with our Chef to provide feedback on food service

✔ Organizing and delivering events and functions to the required standards

✔ Liaise with the events coordinator regarding the organization of functions and events

✔ Identifying and maximizing up-selling opportunities for profitable sales growth

✔ A proactive attitude to continuous improvement is visible with regular meetings to review service delivery including service styles and menu offers as well as positive customer feedback, ensuring that the whole team is engaged in this process

✔ Knowledge of health & safety and food safety in a catering environment

✔ Maintain levels of quality, cleanliness, food safety, and hygiene in line with company

✔ Ensuring that all equipment used is in safe working order, checked regularly and any faults reported to management, ensure equipment is not used until safe

✔ To be aware of the evacuation procedures and adhere to them in the event of an evacuation

✔ Take responsibility for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation, and report &return of any sub-standard items

✔ Completion of a monthly equipment and stock take of all goods under responsibility

✔ Positive team culture and high levels of productivity and employee engagement are demonstrated

✔ Maintain high standards of appearance and personal effectiveness across the department

✔ Ensure all staff adhere to the uniform and personal hygiene policy as detailed within the Company Induction pack.

✔ Ensure breaks are organized in accordance with fluctuations in the volume of business

✔ Continue to develop one’s own skills and knowledge within the position

✔ Able to work on own initiative within a team environment.

✔ A positive working relationship with the client is evident

✔ Undertake any other reasonable task as directed by the Management

Requirements

✔ Bachelor’s degree in LAE, or a relevant field

✔ A minimum of 3 years experience in a similar role

✔ Advanced English, written and spoken

✔ Proven experience

✔ Excellent leadership skills with a hands-on approach and lead-by-example work style

✔ Commitment to exceptional guest service with a passion for the hospitality industry

✔ Ability to find creative solutions, offering advice and recommendations

✔ Personal integrity, with the ability to work in an environment that demands excellence, time, and energy

✔ Strong communication skills

✔ Ability to multitask, prioritize, and manage time

✔ Excellent negotiation and leadership skills.

✔ Excellent leadership, management, and team-building skills

✔ Outstanding written and verbal communication skills.

✔ Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)