About company

We are a global hospitality group created by a diverse community of people seeking human connection, authentic experiences and a better future together. Redefining the concept of traditional luxury, we build and activate hotels in inspiring destinations, guided by the idea that luxury is a feeling found in shared experiences and memories rather than in objects and things.

Our mission is to change people’s lives by creating deeper human connections and making a lasting impact on the local communities we call home through education, employment, and the creation of sustainable micro-economies. With “Homes” currently located in Mexico, Morocco, the United States, Saudi Arabia and Namibia, we continue to expand globally across Latin America, Africa, the Middle East and Asia, using its technology-driven approach, experience-led programming, and innovative vertically integrated model.

About the role

Primarily responsible for greeting and welcoming all guests to our property; carefully and safely handling the luggage and baggage of the guest. Ensures that the highest standards of hospitality and welcome are demonstrated at all times and that all guest requests are dealt with in a prompt and courteous manner.

Benefits:

• 1,500 Qatari Riyal Monthly (TAX FREE, keep 100% of what you earn with very little expenses)
• We pay for your double room in staff accommodation building (sharing with 1 other person)
• We will pay for your duty meals
• We will pay for your transport to & from property
• Full relocation support to Qatar & visa sponsorship for yourself provided
• Economy class return ticket to passport country every 2 years
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What you'll be doing

• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
• Assists guests with luggage to the front desk
• Escorts guests to the room, placing luggage in the room assigned by the front desk
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Provide items on loan to guests and collect the items back from guests before departure
• Ensure the efficient delivery and collection of group luggage
• Ensure safe storage and collect ticketing of guest coats and personal items
• Update the Luggage movement register
• Transport departing guests luggage from the room to the front desk, then into a car or taxi after reconfirming with the guest
• Respond to guest requests and queries providing a knowledgeable, efficient, and helpful information service
• Assist the guest experience on duty with his/her duties during busy periods and breaks
• Perform any other works as and when assigned by the management

What you'll need

• At least 1 or more years in a similar role or customer-facing position
• Detail-oriented and proven ability to multitask in a fast-paced and demanding environment
• Excellent listening and ability to follow instructions and execute results in a well-organized and efficient manner
• Flexible schedule and ability to work nights, weekends, and holidays (when needed/if applicable)
• Able to have a conversation in English. Knowledge of additional languages is a plus
• Skills with a hands-on approach and lead-by-example work style