• Oversee the concierge,guest experience,command center,Buggy hosts, valet team & Airport greeters
• Arranging tours,tour recommendation and prepare guest tour itinerary
• Responsible for all airport pickups,drop off and all kinds of transportation requested by guests.
• Training of staff
• Development and implementation of Standard Operating Procedures
• Make sure our guests always get a warm welcome and a sincere farewell from you and your team
• Support any needs at the front areas while ensuring the lobby and Concierge areas look great
• Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognise and record guest preferences
• Resolve guest issues and use their feedback to improve guest satisfaction
• Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants
• Make great guest relationships in a very short space of time
• Effortlessly meet the diverse cultural needs of guests from around the world
• Manage daily staffing needs, plan and assign work
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognising good performance
• Educate and train team members in compliance with local laws and safety regulations
• Ensure your team have the tools and equipment they need to carry out their job properly
• Train team members on systems, security and cash handling procedures and hotel services to quality standards
• Help control hotel costs by managing the schedule according to occupancy and guest demands
• Oversee the front office weekly store request
• Contribute to hotel revenues – e.g. through tour and transportation bookings,wellness center
• Promote the hotel’s other businesses such as food, drink and Spas at every opportune moment
• Make sure you and your team are aware of credit policies and accounting practices
• Be fully aware of the ethical behavior of the vendors and service providers you recommend to guests
• Responsible for third party transportation company operations including supervising daily operations,maintaining the service standard according to Habitas standard,charging and payment procedures.
• Responsible for Hotel valet operations,hotel entrance,driveways & parking slots in front of the hotel.
• Responsible for hotel guest welcome amenities center,oversee the daily operation and store requisition.
• Responsible for Hotel E Bikes and Buggies including daily operation,maintenance & record keeping.
• Demonstrate daily guest discretion, ethical behavior, privacy and confidentiality
  
  
  

Job Requirements

• Les Clefs D'or member
• High school diploma/graduate
• seven year hotel/hospitality experience.
• Five year Concierge/customer service experience.
• Excellent verbal and written communication skills.
• Ability to deal with internal and external guests, with high levels of patience, tact and diplomacy.
• Excellent data entry and computer skills.
  
  
  

Accountability

Report to a Front Office Manager, Director of Rooms or General Manager. supervises Concierge desk, Guest experience desk,Command Center,coordinators,Bell desk , Valet team & airport greeters.Accountability is directed by property requirements

Education And Experience

• A High School diploma / qualification - college and university degree would be great but it’s not essential
• At least five years‘ experience in an upscale hotel / equivalent environment as a Concierge or related discipline
• Fluent English and local language is essential, any additional other languages would be great
• At least five years’ supervisory experience or equivalent combination of education and experience