About Hona

Hona is a software company helping legal professionals enhance client communication and streamline case management. Our platform enables law firms to provide transparent, efficient, and reliable communication, boosting client satisfaction and operational effectiveness.

About The Role

As an Account Manager III (AM3), you will play a key role in managing high-value client relationships, ensuring customer satisfaction, and identifying opportunities for growth and retention. You will serve as a strategic partner to clients while collaborating internally across sales, product, and support teams to deliver solutions that meet client goals. This is a senior-level account management position ideal for someone with a strong track record of client success, upselling, and cross-functional coordination.

Pay for this role is $80k base, $146k OTE

• This is an in-office role in Orem, UT
  
  

Key Responsibilities

• Manage a portfolio of high-impact or strategic accounts, acting as the main point of contact for client needs and escalations.
• Build and maintain strong, long-term relationships with key stakeholders.
• Proactively identify opportunities for account growth through upselling and cross-selling solutions.
• Participate in quarterly business reviews (QBRs) and deliver reporting on performance, KPIs, and ROI.
• Collaborate with internal teams (Sales, Product, Marketing, Support) to ensure customer needs are met.
• Ensure contract renewals, mitigate churn risks, and contribute to overall revenue retention targets.
• Stay up to date on product capabilities and industry trends to better advise clients.
• Mentor junior account managers and contribute to the overall success of the Account Management team.
  
  

Qualifications

• 3-5 years of experience in account management (B2B experience preferred)
• Proven ability to manage complex client relationships and deliver strong business outcomes.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and analytical thinking abilities.
• Experience working in a CRM or customer success platform (e.g., Salesforce, HubSpot, Gainsight).
  
  

Preferred Qualifications

• Experience in legal tech.
• Track record of meeting or exceeding renewal and upsell quotas.
• Familiarity with project management tools or client implementation processes.
  
  

The Pay Range For This Role Is

140,000 - 150,000 USD per year(HQ)