Instawork, a digital marketplace that connects local businesses with skilled hourly professionals across the U.S., is seeking a Strategic Account Manager, with a proven track record of success to join our Stadium team. Reporting to the Director of Sports & Entertainment, this role serves as a critical member of the Account Management team and is responsible for ensuring the success of our large venue partners. This role requires great relationship skills and the ability to provide a high level of service to our top partners. This is a results-driven position that requires both customer service and technical ability.

As a member of the Stadium Team you will work with some of the most strategic accounts within the Sports & Entertainment vertical.

What You'll Do

• Maintain high partner retention and satisfaction by providing excellent support and an unwavering willingness to assist our top partners with any concerns they may have
• Meet and exceed your growth goals through forging relationships with key decision-makers within target top partners resulting in securing new business and growing overall partner revenue
• Manage to generate orders, ensuring high fill rates and successful staffing focus on keeping partners happy and growing our share of wallet with that partner
• Manage projects involving complex work streams and cross-functional collaboration (internally and externally)
• Stay up-to-date on our top partners business, industry, and key objectives and challenges so that you can be a trusted ally in providing thought leadership
• Complete formal executive-level QBRs, highlighting performance and establishing clear commitments on the strategic account planning process with your partners, focused on satisfaction and growth
• Continuously escalate partner feedback to correct internal business stakeholders to improve overall partner experience with Instawork product

Who You Are

• 5-7 years of industry experience in hospitality, large events, or sports & entertainment categories
• You are a results-driven person that knows how to cultivate and maintain a strong professional relationship with your top partners
• Proven track record of delivering on quota and obtaining positive reviews, takes ownership of problems, and proactively seeks timely resolution
• You work well with others in the organization to provide feedback and help create an environment of success
• Strategic and creative thinking enables you to not only understand industry and customer trends but apply those insights to deliver strong business results
• An entrepreneurial spirit and creativity that sparks your capacity for building and growing the business and solving problems
• Excellent communication skills and a consultative approach to identifying problems and finding solutions
• Ability to travel (approximately 10-33% of your time) to visit different partners in person within state(s) you support
• Will require some work on weekends depending on customer need/event schedules
• Excellent verbal and written communication skills
• Meticulous attention to detail and experience managing large projects. Ability to work in a fast-paced environment and adapt to changes
• Confident in speaking with C-Level executives

For CA based applicants:

• The base salary for this position is $100,000 base and eligible OTE for total of $130,000
• This position is eligible for equity in the form of stock options
• This position is eligible for Instawork benefits, including:
• A variety of medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Home office stipend
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot - discount program through Lumity

A variety of factors are considered when determining someone’s compensation including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.

Instawork Values

• Bias for Action -- We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.
• Act Like an Owner -- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.
• Always Be Learning -- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together.
• Empathy, Trust, Candor -- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.