Jeeves is an all-in-one corporate card and expense management platform for startups, enterprises and SMBs around the world. Jeeves has raised over $380M and is backed by top investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures and Founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak), Sebastian Mejia (Rappi) and the family office of two FAANG founders.Jeeves’ mission is to become the financial operating system for all global businesses. Since its public launch in March 2021, the company now services more than 3000 clients across 24 countries and 3 continents.We are looking for a Senior Collections Specialist to oversee both internal and external Collection Operations for LATAM markets. This individual will work closely with internal Finance, Risk, Product and Operational teams to help build a sound internal collections process. This includes establishing repeatable and scalable standard operating procedures. They will also work with external partners including local Law firms, 3rd party Debt Recovery companies and field services to ensure superior quality and performance. This individual will report to the Global Head of Collections but also have a dotted line to Regional Country Managers with whom they support. The teams you will work with are extremely collaborative and have a bias to execution.Location: This is a full-time hybrid position.Job Responsibilities:

• Build out and oversee a team to handle collection processes at a rapidly growing international company, utilizing industry leading practices and success indicators
• Drive continual automation and measurement against critical collection metrics, operational goals, and key reporting
• Oversee the collection of outstanding credit to minimize losses and delinquencies without constraining growth
• Work cross functionally with other finance, engineering, and in-country team members to create and implement collections policies and procedures that minimize credit loss
• In conjunction with Risk team members, manage complex credit risk and collections cases through work-outs and other alternative collections strategies
• Manage and Own Regional Collections Portfolio.
• Preparing regular reports on collections efforts and report out to Sr. Leaders
• Manage the Vendor Outsourcing process. Includes Selection, Onboarding, Performance management and Due Diligence reviews
  
  

Requirements:

• Bachelor’s degree or minimum of 5+ years Collections
• 5+ years experience collecting in the small business/commercial lending industry
• Collection agency management experience required
• Fluent in English & Spanish, Jeeves is a global company and English is the language we use internally to communicate between regions, Portuguese speaking ability a plus
• Ability to work accurately with strong analytical skills and an eye for detail
• Strong communication skills to support clients; negotiate, listen and comprehend client concerns
• Experience with consumer/corporate credit cards or related industries preferred
• Experience in high growth startups preferred