Hi! We are Phil, Richard & Rob, founders of Kanda - we’re building financing for Europe’s 200M homeowners to pay monthly for their home improvements.

We were part of Y Combinator and recently raised our seed round from several US funds and incredible founders like James Park (Fitbit), Henry De Zoete (Look After My Bills), and Kenny Stone (PlanGrid).

Role Description

We are looking to hire a Customer Success Specialist to join our team!

• £30,000-£34,000 p.a + 0.01% equity
• 2-4 weeks in person, then fully remote with team meets every 6-8 weeks for a 2-3 day retreat.

What you will do

You will be on the frontline answering and solving complex customer problems for the first 3 months of this role with incredibly high demands on your time. After 3 months you will begin to progress into a more senior role whereby you will develop the customer service function of this business. You'll work directly with the founding team on customer service - we all do it today - and you will have ownership to make customer service at Kanda exactly what you want and hopefully, the best possible.

The challenge

We're rapidly growing and have a small, incredible team that needs to grow. We're hiring someone with senior experience for a frontline role as we need you to become a future leader of this organisation. That starts by truly understanding the challenges we face in customer service comprehensively.

Who is the right fit

You are hungry to be part of a scaling business and have the attitude to thrive under extreme pressure. Being busy excites you and you solve problems. You must learn fast and be a critical thinker. You have an excellent grasp of technology and don't ask the same question twice. We care less about experience and more about your desire to roll your sleeves up, get to work and solve hard problems.

Why you should join Kanda

Besides the typical benefits of working at a startup (flexibility, sense of ownership, impact, high equity compensation, rapid learning curve, and exposure to all parts of building a company) being a sales executive at Kanda is the opportunity to

• Shape the $1tn/year construction industry whilst building a new type of lender. We are challenging two ancient industries to do things better; construction & finance. You’ll work daily to turn both of them on their heads in order to give consumers and businesses a better way of working together.
• Own a venture-funded startup's tech stack from day 1 and be able to set up our infrastructure to go from 1000s of users to 1Ms in a few years.
• Work with top-tier salespeople and constantly learn from each other and co-design our sales-first culture.
• Impact real people’s lives every day - every startup wants to ‘help people’, by building Kanda you will literally be changing the lives of hard-working tradespeople so they can win better work and grow their businesses. All whilst helping customers find a way to fund essential works for their homes.

Other than the solution we are building, we see our workplace and culture as another product of our company. We want to create an environment for our people to continually grow, hone their craft, and feel proud of their work. We believe the team is the most important factor in a start-up and want our people to turn up to work every day ready to push each other forwards.

Who we are

We are Phil, Richard, and Rob, nice to meet you! We are the founders of Kanda.

We are 3 friends (and cousins in the case of Richard & Rob) on a mission to change how tradespeople and homeowners work together. Richard is an expert electrician, Rob is a literal rocket scientist and Phil likes to talk (nonstop!) about products.

Our team is full of amazing people from the UK. There are just 7 of us building this rocket ship and now we need you to help it go take off!

Location/Timezone

• We work on GMT time and currently aim for 9 am-6 pm UK time. Right now we are looking for someone in the UK and we meet up every 6-8 weeks to co-work together in person.