Your primary job is to build a culture of customer obsession to deliver the world's best customer experience. The key focus of the role will be on maintaining & growing existing business through excellent customer experience and working with various stakeholders to resolve customer's issues. Responsibilities

• Build and manage a high performing Customer Support team that empathises with customer and appreciates the importance of high customer experience
• Develop the strategic direction of the Customer Support
• Design a customer Support roadmap to strategically engage, retain, and scale the client base
• Work closely with the product team to share customer issue and usage insights that guide the product roadmap to drive customer Support
• Deliver meaningful insights from customer engagement, feedback, and usage patterns to bring about organization change

Requirements

• MBA from tier 1 colleges
• 4+ years of experience in building, growing and managing a Customer Support team preferably in Bank, Financial Services company, or B2B SaaS organisation
• Proven track record of working with Sales, Marketing, Finance, and Engineering to make sure everything is geared towards customer success.
• Strong leadership skills with the ability to motivate and focus the organisation on team and individual goals
• Note: Must be based out in Bengaluru & must be from Banking/ Fintech background

This job was posted by Daren Miranda from Karbon Card.