Soma Capital Portfolio Jobs

Customer Success



Customer Service, Sales & Business Development
United States · San Francisco, CA, USA · Remote
Posted on Wednesday, July 3, 2024
Customer Success at Knowtex (S22)
$60K - $100K0.50%
Making doctors 2x more efficient with AI note-taking & charge capture
San Francisco, CA, US / Remote (US)
3+ years
About Knowtex

At Knowtex, we’re making doctors 2x more efficient with AI note-taking and charge capture. We’re tackling physician burnout and capturing revenue leakage for healthcare organizations of all sizes using the newest voice technology and AI models available.

About the role

Company Overview:

Knowtex is at the forefront of transforming healthcare through artificial intelligence, dedicated to empowering human health with cutting-edge technology. Based in San Francisco, Knowtex is a dynamic and innovative startup with a mission to innovate with transparency, listen with empathy, and create generational impact. We are driven by our core values to dare to be bold and continuously seek avenues to empower both our clients and their patients.

Job Description:

We are seeking a highly motivated and skilled Customer Success Specialist to join our team. This role requires a proactive approach to managing customer relationships and a passion for delivering exceptional client service in the healthcare sector. The successful candidate will be instrumental in onboarding new clients, providing ongoing account management, and working directly with clinicians and healthcare providers to optimize their use of our AI solution.

Key Responsibilities:

- Onboard new hospitals and clinics, ensuring a smooth transition and integration of Knowtex technologies into their existing systems.

- Travel to customer locations to work directly with clinicians and healthcare staff, understanding and adapting to their specific clinical workflows.

- Serve as the primary point of contact for accounts, managing all aspects of customer success from troubleshooting to strategic advisory.

- Conduct training sessions with healthcare professionals to maximize their engagement and effectiveness using our products.

- Collaborate with the product development team to relay customer feedback and contribute to the product enhancement.

- Advocate for customer needs cross-departmentally to ensure client satisfaction and retention.


- Bachelor’s degree in a relevant field; a background in healthcare, health administration, business, or related fields strongly preferred.

- Minimum of 2 years of experience in a customer success, account management, or client-facing role within the healthcare industry.

- Experience working in a startup environment preferred.

- Strong understanding of clinical workflows and Electronic Health Records (EHR) systems.

- Excellent communication and interpersonal skills, with the ability to listen empathetically and interact effectively with medical professionals.

- Willingness and ability to travel frequently to client locations.