Soma Capital Portfolio Jobs

Inbound Lead Specialist | Front Desk

Legion Health

Legion Health

Austin, TX, USA
Posted on Thursday, June 20, 2024
About Legion Health

Legion Health is transforming mental health – we’re a telepsychiatry company growing at 20% month over month and providing genuinely incredible patient care. Our rapid growth and excellent patient experience are achieved by integrating every facet of the care journey into an increasingly powerful AI infrastructure that we have developed.

Overview

About the Role

We’re hiring a front desk specialist who will focus primarily on addressing and booking inbound patient leads. Our goal is to provide a responsive, friendly, and streamlined first touchpoint for patients finding Legion Health. This is a metrics-driven role with weekly and monthly targets for patient bookings, and our ideal candidate will share our passion for healthcare, and technology.

Job type

  • Full-time

Location

  • TX - remote
  • Must have a quiet, private desk area at workspace
  • Our offices are in Austin, so if you're close, you are always welcome to join us, but not required

Compensation

  • $43k base salary
  • Performance-based bonuses are to be discussed during interviews (per-booking bonus)
  • Equity to be discussed during 2nd round interview – we want people who are excited about the startup growth journey and significant gains in equity value
  • Health, dental, and vision insurance are provided for full-time employees

Manager

  • Arthur MacWaters – Co-Founder

Responsibilities

Booking – Make 100+ phone calls and/or texts per day to help patients book

  • Quickly respond to inbound patient leads
  • Re-engage leads who have not booked yet
  • Maintain accurate lead status & lead notes in our CRM (Salesforce)
  • Maximize conversion (of patients who are qualified for Legion’s services)

Triage – Help direct patients to other resources as needed

  • Provide patients who are not a good fit for Legion’s services with referral resources
  • Direct patients with non-booking-related inquiries to other departments (e.g., billing)

Background

  • Some experience in customer success, sales, or medical practice operations is preferred

Technology

  • Slack
  • Notion
  • Gmail
  • Call-dialer
  • Salesforce or equivalent CRM
  • Electronic Medical Records

About The Interview

Interview Process

  • First round interview w/ Cole – Growth Lead
  • Second round interview w/ Cole + 2 co-founders
  • 3 Reference Checks: Confirm past achievements and qualifications.