Soma Capital Portfolio Jobs

Claims Service Representative



Palo Alto, CA, USA
Posted on Wednesday, May 24, 2023

LULA is a growth-stage startup company building technology that changes how insurance is priced, sold and managed. We've started in the commercial auto industry and have seen explosive growth; we're looking to add a Claims Specialist to our insurance team!

This is a hybrid role - candidates must sit in Miami, San Francisco, Salt Lake City, or Philadelphia.

Essential Functions:

  • Assist in optimizing claims processes across various lines of business.
  • Effectively communicate with customers to address claim status
    inquiries or to address insurance program related questions.
  • Collaborate with other members of claims team to develop claims
    process efficiencies.
  • Be the trusted liaison between customers and claim third-party-
    administration partners.
  • Responsible for claims operational efficiencies including but not limited
    to client and external claim submissions to third-party administrator.
  • Work cross functionally with actuarial, underwriting, insurance product,
    sales, finance, legal, operations, technical product, engineering, and
    customer experience to support new insurance product expansions.
  • Adhere to the LULA code of conduct, company policies, and operating


  • Bachelor’s Degree
  • Minimum 2 years’ experience in property casualty agency or claims
    specialist role
  • Understanding of the commercial lines P&C insurance market
  • Ability to understand insurance policy language, coverage types, limits,
    deductibles, and terms of coverage
  • Exceptional communication and customer service skills
  • Initiative and creativity in solving problems and driving innovation
    through others


  • Employee medical, dental and vision insurance covered 100%
  • Competitive 401k match
  • Unlimited PTO (no, really)
  • Annual team retreats
  • A young energetic culture (foosball table not included)
USA Pay Range
$70,000$75,000 USD