Customer Success Associate
Material Depot
This job is no longer accepting applications
See open jobs at Material Depot.See open jobs similar to "Customer Success Associate" Soma Capital.Customer Service, Sales & Business Development
Bengaluru, Karnataka, India
Posted on Aug 7, 2023
Material Depot is a leading provider of construction materials and interior design products, offering a diverse range of brands through a common platform. We are seeking a highly motivated Customer Success Associate to join our team. The Customer Success Associate will play a critical role in identifying potential customers, understanding their needs, and qualifying them based on their requirements and revenue potential. This position requires excellent communication skills, strong analytical abilities, and a keen eye for identifying business opportunities.
Responsibilities
- Identify and prospect potential customers, including contractors, architects, interior designers, and other industry professionals.
- Conduct thorough research and analysis to understand customers' needs, project requirements, and budgetary considerations.
- Engage with potential customers through various channels, including cold calling and following up on calls.
- Act as the primary point of contact for customers, responding to inquiries, providing product information, and addressing any concerns or questions.
- Conduct effective discovery calls and meetings with potential customers to gather information and assess their suitability for our products and services.
- Analyse customer requirements and determine the feasibility of fulfilling their needs through our available brands and products.
- Collaborate with internal teams, such as brand managers and product specialists, to gather relevant information and provide accurate and timely responses to customer queries.
- Prepare and deliver customized sales presentations and product demonstrations to showcase the value proposition of our brands and products.
- Provide accurate and comprehensive sales quotations, proposals, and other documentation required during the pre-sales process.
- Track and maintain customer data and activities in the CRM system, ensuring accurate and up-to-date records of interactions and progress.
- Stay updated on industry trends, market conditions, and competitive landscape to identify new business opportunities.
- Collaborate with the sales team to hand off qualified leads for further sales engagement.
- A degree in Business, Marketing, or a related field is preferred. Equivalent practical experience will also be considered.
- Proven experience in pre-sales, business development, or customer-facing role, preferably in the construction materials or interior design industry.
- Strong understanding of the construction industry and familiarity with various materials, brands, and product categories.
- Excellent communication skills, both verbal and written, with the ability to engage customers and convey complex concepts in a clear and concise manner.
- Strong analytical and problem-solving abilities, with a keen eye for identifying customer needs and potential business opportunities.
- Ability to build rapport and establish relationships with customers, demonstrating a customer-centric approach.
- Proficiency in using CRM software, sales tools, and MS Office Suite.
- Self-motivated and results-driven, with a proactive and goal-oriented mindset.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
This job is no longer accepting applications
See open jobs at Material Depot.See open jobs similar to "Customer Success Associate" Soma Capital.