Soma Capital Portfolio Jobs

Engagement Manager



Sales & Business Development
Bengaluru, Karnataka, India · Bengaluru, Karnataka, India · Karnataka, India
Posted on Wednesday, June 5, 2024

About Nanonets

Nanonets has a vision to help computers see the world starting with reading and understanding

documents. Machine Learning (ML) is no longer a futuristic concept—it's a present-day

powerhouse transforming the business landscape. Nanonets is at the forefront of this

transformation, offering innovative ML solutions designed to make document related processes

faster than ever before.

From automating data extraction processes to enhancing reconciliation, our solutions are

designed to revolutionize workflows, optimize operations, and unlock untapped potential for our

clients. Our client footprint spans across brands such as Toyota, Boston Scientific, and

Entergy to name a few enabling businesses across a myriad of industries to unlock the potential

of their visual and textual data

We recently announced a series B round of $29 million in funding by Accel and are backed by

the likes of existing investors including Elevation Capital & Y Combinator. This infusion of capital

underscores our commitment to driving innovation and expanding our reach in delivering

cutting-edge AI solutions to businesses worldwide.

Read about the release here:


We’re on a mission to hire the very best and are committed to creating exceptional employee

experiences where everyone is respected and has access to equal opportunity.

What you'll do

TLDR - Manage Customer Expectations, Be Customers voice for internal stakeholders

Primany KPI - Net Revenue Retention - (What is NRR -

● Engage with customers right after the contract is closed to get the technical integration


● Understand customer requirements, and clearly articulate it to the technical team

● Clearly call out any deviations from the requirements (to the customer and internal


● Write PRDs for internal teams to work on

● Ensure Hygiene requirements (data availability, final output format etc for Activation)

● Be the SPOC for all daily / weekly communications with the customers

Plan with internal stakeholders and communicate clear timelines via Gantt Charts / Excel

documents / presentations

● Maintain and prioritise the backlog, enhancement requests across multiple customers

● Ensure end to end testing of the workflow and output before releasing it to the customer

Required Qualifications / Need to Have:

● 3 years of Stakeholder Management Experience (Sales / Consulting / Account


● Good Verbal and Written Communication

● Excellent conflict management and resolution skills

Good to Have:

● Ability to Manage relationships

● Proven track record of leading projects

● Exceptional verbal and written communication skills, including the ability to work with

technical and non-technical audiences; as well as communicate effectively to individual

contributors, management, and executive leadership

● Strong communications skills, with the distinctive ability to empower and influence

people without authority or a direct reporting relationship.