Soma Capital Portfolio Jobs

Engagement Manager

NanoNets

NanoNets

Sales & Business Development
Washington, DC, USA
Posted on Friday, June 7, 2024

Nanonets has a vision to help computers see the world starting with reading and understanding documents.Machine Learning (ML) is no longer a futuristic concept—it's a present-day powerhouse transforming the business landscape. Nanonets is at the forefront of this transformation, offering innovative ML solutions designed to make document related processes faster than ever before.

From automating data extraction processes to enhancing reconciliation, our solutions are designed to revolutionize workflows, optimize operations, and unlock untapped potential for our clients. Our client footprint spans across brands such as Toyota, Boston Scientific, Bill.com and Entergy to name a few enabling businesses across a myriad of industries to unlock the potential of their visual and textual data

Here's a quick 1-minute intro video.

We recently announced a series B round of $29 million in funding by Accel and are backed by the likes of existing investors including Elevation Capital & YCombinator. This infusion of capital underscores our commitment to driving innovation and expanding our reach in delivering cutting-edge AI solutions to businesses worldwide.

Read about the release here:

https://www.forbes.com/sites/davidprosser/2024/03/12/why-enterprises-are-learning-to-love-nanonets-automation/?sh=6d79ec8f3ca1

https://techcrunch.com/2024/03/12/nanonets-funding-accel-india/amp/

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

What you'll do :

TLDR - Manage Customer Expectations, Be Customers voice for internal stakeholders

**Primany KPI - Net Revenue Retention - (What is NRR - https://www.smartkarrot.com/resources/blog/net-revenue-retention/)

  • Engage with customers right after the contract is closed to get the technical integration done
  • Understand customer requirements, and clearly articulate it to the technical team
  • Clearly call out any deviations from the requirements (to the customer and internal teams)
  • Write PRDs for internal teams to work on
  • Ensure Hygiene requirements (data availability, final output format etc for Activation)
  • Be the SPOC for all daily / weekly communications with the customers
  • Plan with internal stakeholders and communicate clear timelines via Gantt Charts / Excel documents / presentations
  • Maintain and prioritise the backlog, enhancement requests across multiple customers
  • Ensure end to end testing of the workflow and output before releasing it to the customer

Required Qualifications / Need to Have:

  • 3 years of Stakeholder Management Experience (Sales / Consulting / Account Management).
  • Good Verbal and Written Communication.
  • Excellent conflict management and resolution skills.

Good to Have:

  • Ability to Manage relationships.
  • Proven track record of leading projects.
  • Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences; as well as communicate effectively to individual contributors, management, and executive leadership.
  • Strong communications skills, with the distinctive ability to empower and influence people without authority or a direct reporting relationship.