We are looking for a Director of Professional Services to join our fast-paced enterprise professional services team. You will lead a team that works closely with Carrier customers and HRTech partners to understand their unique needs, align upon requirements and a plan for the approach, oversee any associated build on our side, and onboard these customers successfully to a variety of Nayya’s products.

A successful candidate will need to:

• Manage a small and growing team of professional services effectively, representing the Nayya product with our customers and partners
• Create and streamline processes to effectively communicate Nayya’s standard options and requirements to the client
• Effectively balance advocating for Nayya’s preferred standards and being customer-first and flexible when solutioning
• Work with the technology organization to estimate scope and cost of newly identified customizations
• As new areas of need are identified beyond the scope of data integration, product manage them in coordination with the rest of the technology organization
• While this is a people management role, you will also be expected to step in as an individual contributor for your team. Your individual contributor responsibilities will include:
• Analyzing and understanding the client’s available data sets and the meaning of said data
• Developing the plan to transform the client’s data into Nayya’s data models
• Analyzing and understanding partner’s API workflows and capabilities
• Performing gap analysis on workflows and capabilities between partner’s API and the Nayya API and working together with product and engineering towards bridging these gaps
• Working closely with the client’s business teams and data and technology teams to achieve the above

This is a client-facing role, so the ideal candidate must be a strong communicator, collaborative, and deadline driven. They must also be comfortable with ambiguity, and must be proactive to lead the client to the desired results. Results-orientation is critical in this role.

Technical Skills/Qualifications:

• Experience using Miro, Figma, Notion or other workflow documentation or demo software
• Experience writing product requirements and statements of work for prospects and customers
• Previous experience in Product, Technical Product and/or data integrations is required (min of 7 years)
• At least 3 years of experience managing customer facing technical teams
• Experience in the Insurance or HRTech field is highly preferred.

The salary range for New York based candidates for this role is $170,000- $230,000. We use a location factor to adjust this range for candidates that are located outside of geographic region of our New York office. Placement within the salary band is determined based on experience.

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