The opportunity for you:

At Nuvocargo, we are looking for the best talent. As Customer Success Representative, you will focus on maintaining and growing our customer base and the fast-paced brokerage aspect at one of the fastest-growing cross-border freight brokers offering both carriers and shippers a differentiated value proposition through technology and attractive payment terms. This is an unique experience to work with many customers that are looking forward to speak with experts in the matter!

You will be a key member of the Customer Success Team, reporting directly to the Customer Success Manager responsible for the MOM growth of acquired customers as we continue to raise the bar to become one of the next unicorn companies in LATAM in the upcoming year!

What you'll do in a typical week:

• Have full ownership and knowledge of your customer base, understand client business goals. and anticipate future needs to deliver optimal customer experiences
• Work with internal teams to conduct pipeline, forecasting, and book reviews
• Build strategic plans and RFP’s, negotiate, and close deals with clients
• Find and enable up-selling and cross-selling opportunities within our customer base
• Conduct client visits for quarterly business reviews (QBR). The Customer Success Representative is the driver of the QBR’s and responsible for the coordination, pre-work (KPI’s report, “team backs”), and follow-ups and any other work deemed necessary to conduct a thorough QBR. Traveling onsite is required
• Be the internal advocate for customers and hold teams accountable of the client experience
• Manage customer expectations, aligning their needs with our product

What you know:

• Background in startups (nice to have).
• 2+ years as Sales, KAM, Customer Success, preferably in a B2B context.
• Digital tools (Office, ERP, CRM).
• Background in logistics
• English Intermediate to high.
• On field experience building strong, long-lasting senior-level client relationships.
• Proven success in meeting goals and KPIs in similar roles.

Who you are:

• You find joy in excellence. You love doing things the right way and are always looking for both incremental and critical ways to improve your work, your team, and your processes.
• You are customer driven and comfortable growing small and big accounts. You manage to build lasting and strong relationships with your customer base. You have a highly “customer centric” mindset.
• You are disciplined and organized. You have a proven ability to balance multiple priorities effectively & meet deadlines. Your best weapons are organization, accuracy, and attention to detail.
• You think BIG. Develop long lasting strategies no matter the size or industry. Can customize our product beyond the expected.
• You have empathy across cultures. Nuvocargo's culture lives at the intersection of Silicon Valley, the logistics industry, the US, and Latin America. You have the unique ability to communicate with teams from different work cultures and geographies and feel like this is the place where they will do their life's greatest work.
• You move with speed. You move incredibly fast, making decisions and overcoming obstacles with speed. You are nimble and help solve problems for your teams who are on the frontlines with decisiveness and empathy.
• You are both a great communicator and listener. You are great at synthesizing inputs from different sources; you speak and write clearly, concisely, and with a structure that gets everyone on the same page when things feel messy.
• You are low ego. Collaboration is your best method. You don’t care or remember who came up with the best idea. Sales leaders, carrier reps, operations reps, shippers, and carriers all love working with you because you make them all feel heard and you’re able to find a middle ground in dissenting opinions.