Performance Expectations:

• Client Support: Assist B2B clients by addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Product Knowledge: Master the company's products/services to guide clients, troubleshoot problems, and maximize client value.
• Documentation: Maintain accurate records of client interactions, issues, and resolutions for analysis and improvement.
• Team Collaboration: Work closely with internal teams to share client feedback, assist them with operations and contribute to ongoing product/service enhancements.
• SLA Adherence: Meet or exceed Service Level Agreements to ensure timely issue resolution and maintain strong client relationships.

Expertise Overview:

• Field: Business Administration, Industrial Engineering, or a related field.
• Education: Bachelor’s Degree
• Complementary education: Customer Support, Customer Success, Account Management, or related areas would be beneficial

Perks:

• 100% remote
• We pay in USD
• Enjoy flexibility in your work schedule
• Collaborate with colleagues from diverse cultural backgrounds
• Enjoy unlimited paid time off