Soma Capital Portfolio Jobs

Support Analyst

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IT, Customer Service
Colombia
Posted on Sunday, February 11, 2024

Performance Expectations:

  • Client Support: Assist B2B clients by addressing inquiries, resolving issues, and ensuring a positive customer experience.
  • Product Knowledge: Master the company's products/services to guide clients, troubleshoot problems, and maximize client value.
  • Documentation: Maintain accurate records of client interactions, issues, and resolutions for analysis and improvement.
  • Team Collaboration: Work closely with internal teams to share client feedback, assist them with operations and contribute to ongoing product/service enhancements.
  • SLA Adherence: Meet or exceed Service Level Agreements to ensure timely issue resolution and maintain strong client relationships.

Expertise Overview:

  • Field: Business Administration, Industrial Engineering, or a related field.
  • Education: Bachelor’s Degree
  • Complementary education: Customer Support, Customer Success, Account Management, or related areas would be beneficial

Perks:

  • 100% remote
  • We pay in USD
  • Enjoy flexibility in your work schedule
  • Collaborate with colleagues from diverse cultural backgrounds
  • Enjoy unlimited paid time off

This job is no longer accepting applications

See open jobs at ontop.