Support Analyst
ontop
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Colombia
Posted 6+ months ago
Performance Expectations:
- Client Support: Assist B2B clients by addressing inquiries, resolving issues, and ensuring a positive customer experience.
- Product Knowledge: Master the company's products/services to guide clients, troubleshoot problems, and maximize client value.
- Documentation: Maintain accurate records of client interactions, issues, and resolutions for analysis and improvement.
- Team Collaboration: Work closely with internal teams to share client feedback, assist them with operations and contribute to ongoing product/service enhancements.
- SLA Adherence: Meet or exceed Service Level Agreements to ensure timely issue resolution and maintain strong client relationships.
Expertise Overview:
- Field: Business Administration, Industrial Engineering, or a related field.
- Education: Bachelor’s Degree
- Complementary education: Customer Support, Customer Success, Account Management, or related areas would be beneficial
Perks:
- 100% remote
- We pay in USD
- Enjoy flexibility in your work schedule
- Collaborate with colleagues from diverse cultural backgrounds
- Enjoy unlimited paid time off
This job is no longer accepting applications
See open jobs at ontop.See open jobs similar to "Support Analyst" Soma Capital.