Our team is led by Lucy Guo (co-founder of Scale AI) and recently raised $8m+ led by Multicoin Capital. We work remotely at Passes but prefer for this position to be filled by someone based in-person in LA, NYC or Miami.

At Passes, we believe that the age of massive media conglomerates is over. Today’s creator economy allows anyone with an internet connection to share their talents with a niche audience and make a living doing so.

Passes is seeking a dynamic and outgoing individual to join our team as a Creator Success Manager. As The Creator Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our creators on our platform. You will be responsible for establishing strong relationships with creators, understanding their needs, and providing them with the guidance and support they require to thrive in the digital content space. This role will require a blend of customer support, strategic thinking, and creative problem-solving. This position will report directly to Lucy and our Head of Talent Recruitment.

*Note: this role may involve occasional travel to meet with creators in person (if applicable).

🛠 Responsibilities

Creator Onboarding and Training: guide new creators through the onboarding process and platform setup + provide training and resources to help creators maximize their content's impact and monetization potential.
Relationship Management: build and maintain strong relationships with creators, serving as their main point of contact + understand the unique goals and needs of each creator to tailor support accordingly.
Content Optimization: collaborate with creators to optimize their content strategy, including content creation, distribution, and engagement tactics + analyze data and performance metrics to offer data-driven recommendations for improvement.
Revenue Growth: assist creators in leveraging our monetization tools effectively, such as subscription models, core features, and tips + help creators develop strategies to increase their subscriber base and earnings.
Community building: work with creators to foster a sense of community and engagement among their subscribers. + provide insights on best practices for community management.
Issue Resolution: address and resolve any concerns, complaints, or technical issues raised by creators promptly + coordinate with relevant internal teams to find solutions.
Market Insights: stay updated on industry trends, competitor activities, and emerging opportunities in the social subscription space + share insights and recommendations to help creators stay ahead of the curve.

🔎 Requirements

Bachelor's degree in business, marketing, communications, or a related field.
Proven experience in a similar role, preferably in the digital content or social media industry.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Familiarity with social media platforms, digital content creation, and subscription models.
Knowledge of data analytics and content performance metrics is a plus.

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