Soma Capital Portfolio Jobs

Risk Operations Analyst



IT, Operations
Taguig, Metro Manila, Philippines
Posted on Saturday, July 15, 2023
PayMongo builds the most advanced online payments infrastructure in SE Asia, starting in the Philippines. Over the next few years, we will build a broad suite of products that aims to lower the barriers and remove all the complexities in payments. We are rapidly expanding to serve diverse needs of thousands of business. To continue on this exponential period of growth, we seek to build the best and the most diverse team of thinkers, doers and starters.
At PayMongo, we are committed to make online payments safe around the world. You will be up against an ever-evolving set of challenges to fight fraud.
In this role, you will conduct detailed account and transaction investigations, partner with legal and compliance teams, and drive mitigations that are important to protect our business and our merchants. You will determine how businesses on PayMongo are operating and which risks, if any, they may pose to our platform.

You will

  • Suggest enhancements and improvements to the fraud management system, and fraud rule engine, based on fraud patterns identified through transaction analysis and overall trends and statistics reported in the payment industry.
  • Monitor consumer transaction and account activity for potential fraudulent activity including identity theft, account take over, friendly fraud, and other identified risks
  • Analyze transaction trends, identify suspicious activity immediately, and take necessary actions.
  • Be responsible for the risk assessment before and after the settlement and clearing of payouts.
  • Handle chargebacks for our merchants by composing strong arguments, compiling evidence, and using best practices to ensure the highest win-rates
  • Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns
  • Track key performance indicators (aka KPIs), related to fraud performance; find opportunities for improvement and best practices.

You may be fit if

  • You have natural enjoyment of exploring data, analytics, and gleaning insights.
  • You have a proven strength in analysis
  • You are a team player
  • You are a natural problem solver
  • You are passionate about fraud detection
  • You are knowledgeable in SQL or other scripting languages

You will stand out if

  • You have prior experience in operations, fraud, risk, dispute or chargebacks management.
  • You have strong data and technology management skills including data acquisition, mining, analysis, data integrity management, metrics management, and action oriented reporting
  • You have experience in ERP and Business Intelligence (BI) systems
PayMongo is a financial technology company enabling businesses to receive payments online easily. We started the company in March 2019, and we are backed by Silicon Valley's most forward-thinking investors including Y Combinator, Peter Thiel, Founders Fund and Stripe. We are looking for people with passion, grit and the integrity to help us build the future of payments.