Soma Capital Portfolio Jobs

IT Support Operations | Contract

Ramp

Ramp

IT, Customer Service, Operations
New York, NY, USA
Posted on Saturday, June 29, 2024
About Ramp

Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 25,000 businesses on Ramp to save an average 5% and close their books 8x faster.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.

Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.

About The Role

We’re looking for an IT Support Operations to join our IT Team at Ramp based in NYC! This role will own all IT aspects in our NYC HQ, including onboarding, triaging support requests, assisting with AV conference rooms/Event Space, and managing our inventory. Unblocking our users is an absolute critical component of our IT team and we’re looking for someone who takes pride in running a smooth operation and in all the work to make it happen!

What You’ll Do

  • Provide in-person support at our NYC HQ (located near Madison Sq Park) 5 days/week and remote support for our Miami/San Francisco office. (May require travel based on business needs)
  • Triage support requests from tickets, email, and Slack, proactively seek ways to unblock users and improve our SLAs
  • Take ownership of small and large projects, working with various internal/external teams to accomplish goals
  • Manage inventory and logistics in the NYC HQ office/Warehouse and assist with coordinating new hire equipment for both domestic and international
  • Creating and updating technical documentation and user facing documentation where applicable
  • Be an advocate for our users, understand their challenges, and look to remove blockers
  • Make data driven, empathetic decisions, and take a holistic collaborative approach to decision making
  • Provide after hour support for events in our NYC event space

What You Need

  • Minimum 3 years of technical experience in an enterprise size organization
  • Strong knowledge in our core tech stack including Okta, Google Workspace, Slack, MDM, and various modern SaaS tools
  • Strong attention to detail and execution oriented
  • Understanding of User Lifecycle Management, managing user/role access
  • Experience troubleshooting audio visual systems

Nice-to-Haves

  • Experience in high growth startups
  • Experience managing macOS/Windows
  • Slack Certified Admin
  • Okta Certified Professional

Compensation

  • The hourly rate for this contract is $45 USD

Benefits (for U.S.-based full-time employees)

  • 100% medical, dental & vision insurance coverage for you
    • Partially covered for your dependents
    • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $5,000 per year)
  • WFH stipend to support your home office needs
  • Wellness stipend
  • Parental Leave
  • Relocation support for NY
  • Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.