¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos!

¿Quieres saber por qué Rappi?

⭐️ VEMOS OPORTUNIDADES donde otros ven problemas;

⭐️ VEMOS CERCANIA donde otros ven distancia;

⭐️ VEMOS ADRENALINA donde otros ven presión.

Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiencia.

¿Te ha gustado lo que has leído hasta ahora? Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi 🧡

Revisa cómo impactarás nuestro ecosistema:

As a Senior Product Lead at Rappi, you will be at the forefront of our mission to revolutionize people's lives. You will be part of a dynamic team pushing the boundaries of innovation as we build the most advanced Generative AI and ML Contact Center Platform.

In this role, your work will directly impact our customers' satisfaction and operations' efficiency. You will collaborate closely with your engineering leader and design team to execute the product roadmap. Additionally, you will be working with the Experience team to map automated solutions, understand our courier needs, and grasp the operational requirements of our final customers.

Working with other Product Leads, you will contribute significantly to the growth and evolution of the Experience product organization. We continually embrace change and development, striving to improve as a team every week.

Como parte de Rappi, serás responsable de:

• Set and maintain a clear vision for one or two Squads, ensuring alignment with broader OKRs.

• Act as the primary domain expert, continuously enhancing product knowledge.

• Collaborate with design on user-centric research and development.

• Prioritize tasks in alignment with the overarching strategy.

• Serve as a guiding figure, inspiring the Squad and cross-functional teams.

• Build and nurture internal and external partnerships for product success.

• Demonstrate strong communication skills in all interactions.

• Engage proactively with stakeholders and facilitate effective meetings.

• Manage multiple projects, ensuring alignment with Squad goals.

• Implement and utilize measurement frameworks to assess feature success

• Maintain a well-organized product backlog.

Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?

• 5+ years of product management experience with a proven track record of delivering products and features on time.

• Experience developing scalable, complex products in a fast-paced environment.

• Excellent problem-solving, organizational, and analytical skills.

• Strong interpersonal skills and ability to influence and collaborate with stakeholders at all levels.

• Excellent written and verbal communication skills in English. Fluency or working proficiency in Spanish or Portuguese.

• Experience with machine learning, OpenAI, LLMs, and AI is a plus

• Knowledge of Contact Center technology and operations is a plus.

• BA/BS degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.

Join us in this exciting journey and help us revolutionize the Contact Center space. This role is perfect for individuals who thrive under the "always on" pressure and growth opportunity of a hyper-scale technology startup, driving significant impacts across a major business and throughout Latin America.

Tipo Empleador:

Regular

Empleador:

Rappi Technology Colombia

Para más información consulta nuestra pagina web https://about.rappi.com/es y revisa nuestras reseñas en Glassdoor https://acortar.link/Eqm07Q

¡Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos! #Rappi 🧡