Customer Success Manager
Remotebase
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Pakistan
Posted on Sunday, January 21, 2024
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We are looking for an experienced Customer Success Manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase the business' revenue potential and minimize churn rates. Customer Success Manager responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they have an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
Responsibilities:
We are looking for an experienced Customer Success Manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase the business' revenue potential and minimize churn rates. Customer Success Manager responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they have an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
Responsibilities:
- Establish clear client retention goals
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
- 2-5 years of experience
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Experience in managing a diverse group and training each according to company standards
- A communications or business degree is preferred
- Fully remote with office optional. You decide when you would like to work from home and when from the office
- Flexible timings. You decide your work schedule.
- Market competitive compensation
- Insane learning and growth
This job is no longer accepting applications
See open jobs at Remotebase.See open jobs similar to "Customer Success Manager" Soma Capital.